Description
This is a re-advertisement. Previous applicants need not reapply.
The Maryland-National Capital Park and Planning Commission, Prince George's County Department of Parks and Recreation’s Management Services Division, seeks a proactive and detail-oriented individual to join our team as a Data Management and Compliance Specialist (Class Spec – Help Desk Technical Specialist I) for our Customer Service Help Desk Finance Office. The Data Management and Compliance Specialist will play a crucial role in supporting the financial operations of our registration software, ensuring compliance with financial best practices, and maintaining and reporting on Departmental financial data.
The ideal candidate should have outstanding analytical and organizational skills, prioritizing tasks efficiently to ensure peak performance and meeting all necessary project and task deadlines. Strong communication skills will be crucial for promoting productive teamwork with colleagues, managers, and other departments to quickly address escalated issues and improve service delivery. Their expertise in data manipulation, reporting, and documentation should provide a solid skill foundation for the various tasks and projects they will be working on.
This position reports directly to the Help Desk Finance and requires candidates to have a solid understanding of registration systems, computer applications, and data manipulation. They should be capable of providing advanced support for all unresolved issues raised by our customers and internal staff, contributing to the continuous improvement and overall financial health of our registration software. Join us in this pivotal role where you can make a significant impact on our commitment to excellence in customer service and operational efficiency.
Examples of Important Duties
Data Management & Reporting
- Provides monthly reporting and troubleshooting of allocations to tax accounts (Sales, Alcohol, A&A) to assist with Commission payouts
- Maintains historical reporting data for PARKS DIRECT Finances including Fee Assistance and Cash Handling Trend Reports
- Provides regularly scheduled and ad-hoc reporting in response to data requests from leadership, internal/external auditors, or other areas of the Commission
Compliance
- Primary person responsible for conducting the Bad Debt & Accounts Receivable process on a regular schedule. Provides reporting, troubleshooting assistance, and maintains records for Departmental AR process and bad debt write-offs
- Assist with regular audits of financial activity in PARKS DIRECT to ensure compliance with best practices
Financial System Administration and Technical Support
- Assists with the configuration of financial components of PARKS DIRECT (Cost Centers, GL Accounts, etc.)
- Provides high-level troubleshooting and documentation for financial discrepancies in the PARKS DIRECT system
- Assists in the development, testing, and administration of Help Desk Finance systems including the Custom Report Server and PARKS DIRECT Deposit System
- Assists with monitoring and controlling assigned tickets in the work management system, including completion and adherence to service level agreements (ticket response time and quality standards)
- Develops responses to inquiries and requests for information, expressed concerns and complaints from citizens and user individuals, groups, and organizations, in a timely and appropriate manner.
Training and Knowledge Management
- Contributes articles to the Knowledge Base regarding procedures and best practices for PARKS DIRECT finances.
- Conduct needed/requested training for new employees, both internal to the Call Center or Help Desk and external (classroom software training) for department end user’s data to ensure enforcement of agency policies and directives; and communicates with staff to ensure compliance.
- Works with Customer Service Help Desk’s supervisory team to strategically plan and implement service enhancements in the best interest of both the Help Desk’s and departmental facilities’ business processes.
Minimum Qualifications
- High school diploma or Certificate of General Educational Development (GED).
- One (1) year of administrative work, help desk or information system use.
- An equivalent combination of education and experience may be substituted, which together total three (3) years.
Preferred Qualifications:
- High school diploma or GED; and
- An associate’s degree in computer science, information management, or related field; and one-year related experience; or
- A bachelor’s degree in computer science, information management, or related field; or
- MCP, CCNA, or other related certification and one year experience; or,
- An equivalent combination of education and experience may be substituted, which together total 4 years (preferably call-center based).
Preferred Skills:
- Organizational Skills: Proficiency in reviewing and prioritizing tasks within call and email queues effectively.
- Attention to Detail: Detail-oriented and results-focused with ability to handle multiple priorities in a fast-paced environment, able to detect errors and discrepancies in data.
- Problem-Solving Abilities: Capability to quickly analyze and resolve escalated customer issues and operational challenges.
- Time Management: Skill in managing time efficiently to meet deadlines and through defined procedures throughout the day.
- Communication Skills: Strong verbal and written communication skills to coordinate with team members, escalate issues when necessary, and provide updates on queue status.
- Analytical Skills: Ability to analyze data and financial metrics related to Departmental business processes.
Supplemental Information
Classification Specification: Help Desk Technical Specialist I
May be subject to drug and alcohol testing.
The Maryland-National Capital Park and Planning Commission (M-NCPPC) is an Equal Opportunity Employer. We celebrate a workplace culture of diversity, equity and inclusion without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, sexual orientation, marital status, disability, genetic information, gender identity, or any other non-merit factor.
Applicants with Disabilities under the Americans with Disabilities Act.
If you require accommodations or special arrangements due to a qualifying disability, please notify the Recruitment & Selections Services Unit at the time of application at 301-454-1411 (Maryland Relay 7-1-1) M-NCPPC will make all efforts to reasonably accommodate you.
THE MARYLAND-NATIONAL CAPITAL PARK AND PLANNING COMMISSION
2025 BENEFIT SUMMARY FOR MERIT SYSTEM EMPLOYEES
The following benefit summary is provided for informational purposes only and is not, nor should be construed as an employment agreement with the M-NCPPC, implied or actual. It is not all-inclusive and is subject to change. Benefits listed are extended to all Merit System employees of the Maryland-National Capital Park and Planning Commission (M-NCPPC). All plans are optional except the Defined Benefit and Long-Term Disability plans.
Eligibility
You have 45 days from your hire date to elect your benefits. Your coverage begins on the first of the month following receipt of your enrollment forms and required documentation.
Retirement Programs
- Defined Benefit Plan (Mandatory Participation) – Plan E excludes FOP members.
Plan
Employee Contribution
Plan C
9.5%* of base salary (FOP members only)
Plan E
4% of base salary up to maximum Social Security Wage Base (SSWB) and 8% in excess of SSWB.
- Deferred Compensation ICMA-RC 457 plan (Optional)
- Traditional and Roth IRAs (Optional)
Health Insurance Plans (FOP Members Pay 23% for Medical, Prescription and Dental and same as all other employees for Vision.) All other employees pay percentage below.
- Medical
- Kaiser Permanente Health Maintenance Organization (HMO) with Prescription Plan – (15%)
- UnitedHealthcare Select Exclusive Provider Organization Health Plan (EPO) – (20%)
- UnitedHealthcare Choice Plus Point of Service (POS) – (20%)
- Prescription – CVS Caremark – (15%)
- Dental – Delta Dental PPO and DeltaCare USA HMO – (20%)
- Vision – EyeMed – (80% of Low Option plan paid by Commission. Any balance paid by employee.)
- Low, moderate, and high options are available. Frequency of covered services differs.
Flexible Spending Accounts (Employee Pays 100%)
- Medical Account – Maximum annual contribution: $3,200
- Dependent Care Account – Maximum annual contribution: $5,000
Long-Term Disability Insurance (Mandatory Participation)
- Employee Pays 20%: Commission Pays 80% (FOP Members Pay 100%)
- Benefits paid at 66 2/3% of base salary, maximum of $6,000/month
Supplemental Long-Term Disability Insurance (Employee Pays 100%)
- Benefits paid at 66 2/3% of base salary that exceeds $108,000; capped at $216,000
Basic Life and AD&D Insurance (Employee Pays 20%: Commission Pays 80%)
- Two (2) times base salary; maximum benefit is $200,000 for each
- Automatic coverage with opt-out provision
Supplemental and Spouse/Dependent Life Insurance (Employee Pays 100%)
- Supplemental – 1,2,3,4, or 5 times base salary; maximum benefit is $750,000
- Spouse/Dependent Combination - $10,000/$5,000, $20,000/$10,000, or $30,000/$15,000
Sick Leave Bank (Contribution and Benefit hours prorated for part-time employees)
- Employees have 60 days from date of hire to enroll.
- Employee contributes 8 leave hours each year
- Annually covers up to 688 hours for own serious medical condition, and 480 hours for parental responsibilities (birthadoption or foster care), and 80-160 hours for serious medical condition of an immediate family member
Leave Programs
- Annual: 15 days per year
- Personal: 3 days per year (12-month waiting period)
- Sick: 15 days per year
- Holidays: 11 days per year
Other Benefits
- Credit Union
- Employee Assistance Plan
- Legal Services Plan
- Tuition Assistance Program
- Wellness Program
- Work-Life Program
For a more detailed description of benefits, please contact the Commission’s Health and Benefits Office at benefits@mncppc.org or 301-454-1694.
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