About Aveanna Healthcare
At Aveanna Healthcare, we believe every client deserves the opportunity to live life to their fullest potential. We are dedicated to providing high-quality clinical home care to medically fragile individuals, helping them thrive in the comfort of their homes.
As a Care Experience Manager (CEM), you’ll play a vital role in supporting both our clients and caregivers — making a meaningful impact every single day.
Why You’ll Love This Role
- On-call only every other weeks – phone-based support only, and you’ll be paid for your time
- No hands-on clinical work required – focus on coordination and communication
- Be part of a purpose-driven team that’s passionate about making a difference
- Opportunities for advancement and career growth
- Build lasting relationships with families and caregivers
- Make an impact in your community
What You’ll Do
- Act as the main point of contact for clients and caregivers, ensuring consistent communication and a high level of satisfaction
- Manage caregiver schedules to ensure the right match of skills and availability
- Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding
- Maintain accurate and up-to-date records, schedules, and reports
- Participate in the on-call rotation — only once every other weeks, phone support only, and paid
- Help build a strong, engaged caregiver team by fostering a positive, supportive work environment
- Handle problem-solving with professionalism and empathy — turning challenges into opportunities
- Manage performance and support the retention of caregivers through engagement and timely feedback
What We’re Looking For
- Bachelor’s degree or equivalent work experience
- 2+ years of experience in sales, customer service, or a fast-paced office environment
- Strong organizational and time management skills
- Excellent communication, relationship-building, and problem-solving skills
- Comfortable using MS Office and learning new systems quickly
- Experience in recruiting or healthcare (preferred but not required)
Bonus Points If You
- Thrive in fast-paced environments
- Are proactive, adaptable, and solution-oriented
- Genuinely enjoy helping others
- Want to grow into leadership or regional roles
Travel Requirements
Minimal local travel may be required for meetings, patient visits, or training sessions.
If you're ready to join a team where your work truly matters — and where you’re supported to grow both professionally and personally — we want to hear from you!
Read Full Description