Cognizant Technology Solutions Corporation

About the role

As a Senior Technical Consultant, you will ensure seamless integration and functionality across our systems. You will be a valued member of the Travel & Hospitality team and work collaboratively with a dynamic and inclusive team within the environment at Cognizant.

In this role, you will:

• Implement and manage ServiceNow ITSM, ITOM, and ITAM solutions to optimize IT operations, ensure service delivery, and align with industry best practices.
• Collaborate with cross-functional teams and stakeholders to integrate ServiceNow applications, gather requirements, and translate them into effective technical solutions.
• Provide technical expertise and guidance in designing workflows, automating processes, and supporting troubleshooting to enhance efficiency and reduce manual intervention.
• Monitor, audit, and document system performance and configurations to ensure compliance, data integrity, security, and continuous improvement.
• Train and support end-users while staying updated on ServiceNow advancements, driving innovation and maximizing the value of IT services.

Work model:

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 2-3 days a week in a client or Cognizant office in Barranquilla, AT. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered:

• Extensive expertise in ServiceNow ITSM, ITOM, and ITAM, with proven experience in implementing and managing these solutions.
• Strong analytical and problem-solving skills to resolve complex technical issues and optimize IT infrastructure.
• Excellent communication and collaboration abilities, enabling effective teamwork across diverse groups.
• Solid background in IT infrastructure management and optimization, with the ability to work independently and manage multiple priorities in fast-paced environments.
• Commitment to continuous learning and industry awareness, staying current with emerging trends and best practices.

Benefits:

• A career in one of the largest and fastest growing IT services providers worldwide.
• Ongoing support and funding with training and development plans.
• Opportunity to work for leading global companies.
• Our work environment is diverse, collaborative and inclusive. We create conditions for everyone to thrive.
• A highly competitive salary and great benefits, such as Allianz for you and your primary family group, annual bonus and many other benefits that we are going to share during the selection process.

The Cognizant community:

We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.