Cameron County

QUALITY ASSURANCE COORDINATOR

SALARY: $53,016.00 per year

SECTION I-JOB DESCRIPTION

SUMMARY:

Under the supervision of the WIC Director or designee, the Quality Assurance (QA) Coordinator is responsible for ensuring that the delivery of program services is performed in compliance with federal, state, and county policies and procedures. Duties include planning, coordinating, and evaluating clinical, breastfeeding and nutrition services.

ESSENTIAL FUNCTIONS

1. Employee will accurately document all time worked.
2. Report directly to the WIC Director or designee.
3. Assist clients and practice professional etiquette.
4. Adhere to Cameron County, Department of State Health Services (State) and Cameron County Public Health WIC Program (Local) policies and procedures.
5. Interpret policies, functions, and philosophy of the department to professional and lay groups.
6. Develop and evaluate clinic policies and procedures necessary to carry out program goals.
7. Responsible for Quality Management activities and Tools.
8. Responsible for reporting WIC summarized findings to the Quality Management committee and ensuring that corrective actions are implemented and that appropriate follow-up activities occur.
9. Screen identification, income, and residency to assess eligibility for applicants using WIC policies and procedures.
10. Must be able to screen/review immunization records to determine immunization status.
11. Obtain and record anthropometric measurements following State policies and procedures and assess for nutritional risk.
12. Must be able to perform hemoglobin procedures to obtain hemoglobin values and assess for nutritional risk.
13. Obtain and document all pertinent medical history and medical conditions that apply to the client.
14. Counsel participants on nutrition and breastfeeding education.
15. Must assess, identify, and assign all applicable nutritional risk codes to qualify clients during a certification.
16. Must be able to select and issue appropriate WIC food packages and nutrition education codes.
17. Must follow referral program guidelines for medium and high-risk clients for nutrition counseling.
18. Refer clients to appropriate agencies/programs to benefit the participant.
19. Conduct nutrition education classes for women, infants, and children.
20. Process non-contract formula requests following State and Local policies and procedures.
21. Participate in nutrition and breastfeeding education trainings to keep abreast of current advances.
22. Maintain Breastfeeding Education certification and receive ongoing training.
23. Perform breast pump issuance, inventory control, retrieval, basic troubleshooting, assembly, use, and cleaning.
24. Must train clients on the use of multi-user, single-user, and manual expression pumps.
25. Must be able to assess and resolve short-term breastfeeding concerns and other special circumstances as deemed necessary when counseling clients.
26. Convey and document employee and participant grievances to the WIC Director or designee.
27. Clarify any questions by clinic staff.
28. Make recommendations for program improvement.
29. Report any abuse of WIC property and violations of policy or codes encompassing WIC and/or Cameron County.
30. Promote nutrition through participation in community activities such as health fairs and presentations for programs such as the Head Start Program.
31. Provide WIC services in a professional and courteous manner as well as establish rapport within the organization and the general public.
32. Have no vested financial interest in WIC.
33. Degreed Nutritionists: Degreed Nutritionists who have been assigned to work with certified WCS will coordinate with the Nutrition Education (NE) Coordinator as per State WIC policy CS: 16.0.
34. Registered Dietitians: Must maintain coordination with NE Coordinator

• Provide nutrition counseling in different areas of nutrition.
• Follow up on WCS program policy and procedures in the absence of the NE Coordinator.
• Attend and promote nutrition community activities such as health fairs, head starts, and businesses.
• Conduct nutrition education and breastfeeding in-services for WIC staff.
• Provide comments for any new nutrition lessons, pamphlets, and policies provided by State WIC.
• Develop new local agency lessons for group classes, as needed.
• Approve Level I, II, III formulas (if applicable).
• Conduct high-risk individual counseling for participants.

1. Other duties as assigned.

SECTION II-JOB REQUIREMENTS

EDUCATION AND EXPERIENCE:

Bachelor's or Master's degree in one of the following fields: Nutrition Sciences, Human Nutrition, Dietetics, Community Nutrition, Public Health Nutrition, Clinical Nutrition, or Home Economics with a major in Food and Nutrition that includes at least 24 semester hours in food and nutrition. Additionally, at least two years of experience in public health services, which shall have been in a health or college setting, preferred.

Other acceptable academic qualifications include:

• Registered Dietitian and Dietetic Technician Registered (DTR) credentialed by the Academy of Nutrition and Dietetics Commission on Dietetic Registration.
• Registered Nurse (RN) with a Bachelor of Science in Nursing (BSN) or an Associate's Degree, or a Licensed Vocational Nurse (LVN).
• Physician (MD or DO) or Physician Assistant (PA), certified by the National Committee on Certification of Physician Assistants or the state medical certifying authority.
• Home Economics or other degree professionals with a minimum of 12 semester hours in food and nutrition and 6 semester hours in science from an accredited university.

KNOWLEDGE, SKILLS, AND ABILITIES:

Ability to communicate well verbally and in writing. Knowledge of foods and nutrition. Knowledge of management techniques and procedures. Ability to read and understand technical materials. Ability to relate to individuals of varying socioeconomic and cultural backgrounds. Ability to establish and maintain effective interpersonal relationships. Ability to evaluate information accurately and objectively. Ability to apply interpretations of federal, state and local regulations. Ability to delegate duties appropriately. Conforms to acceptable manner and behavior as outlined in the Personnel Policies of Cameron County.

SPECIAL REQUIREMENTS:

Must have a valid Texas Driver's License, comply with State of Texas Driving Laws, and maintain an acceptable driving record. Must have reliable transportation. Employees of Cameron County may be required to work during any natural disaster or emergency, extended hours and non-traditional work schedules (i.e., Saturdays and Sundays). Criminal background check is required for employment or continued employment.

PHYSICAL DEMANDS:

Good health and physical condition sufficient to permit full performance of the duties of the position. If additional assistance is required, employee must request assistance prior to performing the assignment.

SECTION III-JOB DIMENSIONS

CONTACTS:

EXTERNAL CONTACTS:

Occasional contact with other health, social and educational care agencies and outside organizations. Frequent contact with clinic clientele. Communication is via telephone, written communication and face to face.

INTERNAL CONTACTS:

Utilizes tact when dealing with County employees, health, social and educational care providers, and clientele regarding operations issues. Constant contact with County Personnel. Communicating is primarily face-to-face, via telephone and through written communication.

RESPONSIBILITY:

Comply with Cameron County, Cameron County Public Health and Department of State Health Services rules/regulations and display a positive public image. As a Cameron County employee, the identity of every client shall be kept confidential except to the extent necessary to carry out the purpose of an investigation, hearing, or judicial proceeding.

DIFFICULTY:

Judgement is required to ensure completion of job activities as assigned by the Immediate Supervisor or designee. Uses discretion to achieve work goals. Initiative is constantly required to achieve work goals.

GUIDANCE:

As assigned by Immediate Supervisor or designee. It is the responsibility of the employee to know and maintain contact with their Immediate Supervisor or designee.

WORKING CONDITION:

Working conditions are primarily in a clinic, office, or community center.

This is not a Civil Service covered position.

BENEFITS:

Cameron County Offers Excellent Fringe Benefits, Including: Health and Life Insurance Protection, Sick and Annual Leave, Retirement System and Paid Holidays. Cameron County has a mandatory direct deposit payroll program.

AA/EEO/MFD EMPLOYER

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