InterContinental Hotels Group

About Us:

Poised along a coveted coastline overlooking the Pacific Ocean, the resort celebrates the allure of unexpected harmony through contrasts, delivering inspired stays with a seamless blend of timeless elegance and modern luxury. Regent Santa Monica Beach is home to four dining destinations, each offering unique epicurean discoveries. Orla and Orla Bar by James Beard Award-winning chef Michael Mina brings the peerless charm and boundless flavor of the Mediterranean to Southern California, while the poolside Azure Bar presents elevated poolside dining and creative cocktails. Sweet July Café debuts in collaboration with Ayesha Curry with exclusive menu items and a curated selection of beloved coffee and tea beverages. The beachfront oasis also boasts a 10,000 square feet Guerlain Wellness spa, outdoor pool (Azure Pool), The Regent Boutique, and state-of-the-art Fitness Center. The opening of Regent Santa Monica Beach marks a historic return of the brand to Los Angeles and represents the Americas flagship. For more information visit RegentSantaMonicaBeach.com.

Job Summary:

The Lead Spa Concierge is responsible for leading the concierge team in providing guests with comprehensive and professional guidance regarding spa procedures and services, as well as booking all spa treatments, retail sales, and checking in and checking out all guests in a professional manner. The Lead Spa Concierge will also manage schedule for the desk and spa attendant teams, perform monthly inventory counts, assist with retail orders and act as manager on duty as needed. Must have excellent communication skills, problem-solving skills and maintain a high level of customer service standards. Must have the ability to communicate with others, while maintaining the highest level of professionalism at all times.

A little bit about your day:

Reporting to the Director of Spa, every day is different, but you will mostly:

• Promote Regent’s service philosophy and style through our people attributes.
• Understand and adhere to Regent Spa policies and procedures.
• Welcome guests warmly and provide detailed descriptions of spa products and services.
• Accurately book spa and salon appointments and upsell products.
• Demonstrate professionalism and sensitivity to guest needs.
• Offer spa facility tours as needed and cooperate with guests and coworkers.
• Uphold guest service standards, including Forbes Five-Star Standards.
• Report guest challenges to the Spa Manager on Duty.
• Ensure safety, sanitation, and use of required PPE.
• Make decisions in line with general policies and procedures.
• Knowledgeable in all spa and salon treatments, adept at explaining them to guests.
• Sales-driven with a focus on customer service, adept at making recommendations and selling products and services.
• Perform all opening and closing duties.
• Manage spa concierge and spa attendant schedule on a weekly basis.
• Perform monthly inventory to assist with ordering retail products.
• Act as manager on duty in the absence of the Spa Director and Assistant Director of Spa.
• Train spa concierge team on spa and Regent Santa Monica policies as well as Forbes Standards of Service and practice accountability when needed.
• Manage daily bookings to ensure that all information has been collected prior to guest arrival and balancing of scheduled services.
• Manage additional provider needs on a weekly basis.

What We need from you:

• Minimum 1-3 years of customer service experience, spa, hospitality, and/or retail.
• Must have at least 1 year of luxury retail experience.
• High School diploma or equivalent required.
• Ability to maintain professionalism in a fast-paced environment.
• Passion for customer service, hospitality, and related fields.
• Maintain a polished appearance, adhering to grooming standards.
• Able to stand for extended periods.
• Strong command of written and verbal English, with excellent organizational skills.
• Flexible schedule including days, nights, holidays, and weekends.
• Proficient in Microsoft Office; experience with Booker, Book4Time, or Spa Soft preferred.

What you can expect from us:

The hourly pay range for this role is $34.00 to $36.00. This range is only applicable for jobs to be performed at Regent Santa Monica Beach.

We offer a comprehensive package of benefits including paid time-off, wellness and sick time, medical/dental/vision insurance, 401k plan, complimentary parking, employee cafeteria meals, and many other benefits to eligible colleagues. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

IHG is an equal opportunity employer: Minorities / Females / Veterans / Disabled.

Who we are

Guests have made grand entrances through the doors of Regent® Hotels & Resorts for nearly half a century. Born in 1970, our collection of modern hotels and resorts are home to stays both serene and sensational. The type of experiences that elevate above the noise and charm for even the most seasoned of travellers. An invitation to life’s most scenic moments. We are the legendary innovative luxury brand, reimagining modern hospitality by sparking fresh perspectives across hand selected hotels and resorts. Regent colleagues are gracious hosts, with emboldened spirit and dynamic as they provide meaningful moments to deliver the greatest of the guest experiences.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Important information:

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• If you require reasonable accommodation during the application process, please click here.
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
• If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.