Liverpool City Council

Job Introduction

Job Title: Head of Service (Provider Services)

A bit about us:

Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet by 2025 and we need people who are driven, dynamic and ready to deliver the very best for our communities. Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do.

This is an exciting time for Adult Social Care in Liverpool, as we transform service delivery and introduce new and innovative ways of working. We are ambitious in our approach and will meet our statutory responsibilities in a strength based, person centred way, putting the person at the centre of everything that we do.

Vital to this ambition is our leadership team who will drive this transformational approach, embed new ways of working and deliver our ambition.

We are recruiting a Head of Service within the Adult Social Care and Health Directorate to lead our Provider Services.

The Role:

• The role of Head of Service – Provider Services will ensure the safe and effective delivery of all adult social care provider services, working in partnership with statutory and voluntary sector partners, ensuring that that they meet fundamental Care Quality Commission standards of Good to Outstanding ratings
• You will lead service redesign and direct operational change management of resources working closely with commissioning and the wider council departments. In the role of Head of Service – Provider Services you will act as the Nominated Individual for the Council’s CQC Registration
• You will have a key leadership role in the integration of health and social care services in Liverpool, including managing and directing resources within the Council and with partners in the NHS and third sectors as appropriate
• You will have significant experience in leading CQC registered services
• The role ensures that appropriate support is in place to facilitate effective partnerships with Liverpool residents, promoting the voice of people drawing on services, families and carers for successful co-design and co-production of services that benefit local people and communities

Delete as appropriate: This role is fixed term for the purpose of XXX and will end XXX

Our offer to you:

• At least 31 days holiday, plus bank holidays rising to 35 after 5 years’ service (pro rata if part time) - option to purchase further days
• Agile working (role dependent) - a “Flexibility First” approach to agile working, where flexibility is the norm rather than the exception
• Part of the Local Government Pension Scheme – option to join the AVC Scheme
• Progression - opportunities and training through a wide range of high quality learning
• Health and Wellbeing - offer including Employee Assistance Programme
• Cycle to Work and Travel Pass Schemes
• Drive Time – a salary sacrifice car lease scheme
• Family friendly policies with enhanced leave
• Discounted Gym Memberships
• Employee Volunteering Scheme
• Medicash

Next steps:

Closing date: Midnight Friday 5th December

Shortlisting date: W/C Monday 8th December 2025

Interview date: W/C Monday 5th January 2026

Interview Format: Questions and Presentation

We reserve the right to close vacancies earlier than the specified date should we receive sufficient applications. If interested, please complete an application as early as possible.

Please note: this vacancy is classified as a politically restricted position.

If you would like any further information or an informal discussion, please contact Cath Challinor at catherine.challinor@liverpool.gov.uk

Watch our recruitment video and see what life is like working at Liverpool City Council.

Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role.

If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at recruitment@liverpool.gov.uk.

Although we advertise on Jobs Go Public, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications. Please ensure you complete your full profile, work and education history in Tribepad.

Eligibility to work in the UK will be verified in the final stages of the selection process. All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship. Candidates who require sponsorship should evaluate the Home Office eligibility criteria for a Skilled Worker visa before applying.

This is not legal advice, and we advise you to seek your own independent legal advice tailored to your own personal circumstances.

Attached documents

• Candidate Pack.pdf
• Job Description and Person Specification Head of Service - Provider Services.pdf

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