Training Delivery Specialist
Location: San Antonio, TX (Onsite)
Pay Rate: $40/hr, W2 ONLY
Duration: 12 Month Contract
Short Description
The Training Delivery Specialist will deliver and support the Claims University Perform and Sustain Leadership Development Program. This role involves coaching front-line and mid-level managers, facilitating training sessions, and helping to drive leadership and performance improvement initiatives within the contact center organization.
Key Responsibilities
- Coach managers on effective time management, prioritization, team leadership, and performance development.
- Facilitate group learning sessions, workshops, and small focus groups to reinforce leadership behaviors.
- Support directors in implementing Claims University programs and provide coaching feedback.
- Prepare and deliver presentations using MS Word, PowerPoint, and Excel.
- Analyze and report program results and progress using Excel and PowerPoint.
- Communicate updates and outcomes via written documentation, email, and in-person meetings.
- Promote a culture of continuous improvement and celebrate team success.
Required Skills & Experience
- 1–2 years of coaching experience using proven coaching techniques.
- Proven training facilitation and adult learning expertise.
- Strong communication and presentation skills (written and verbal).
- Proficient in Microsoft Word, PowerPoint, and Excel.
- Experience leading small group sessions and meetings.
- Ability to work autonomously while collaborating with leadership.
- Strong organizational skills and comfort with ambiguity.
Ideal Candidate Profile
- Thinks both abstractly and concretely, attends to details, and thrives in dynamic environments.
- Task-oriented but highly collaborative.
- Skilled in coaching, communication, and performance improvement in contact center or leadership development settings.
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