Sr. Support Analyst - DevOps/AWS/Linux/Application Support

Cognizant Technology Solutions Corporation

Education
Benefits
Special Commitments

Role Overview

An experienced professional with strong expertise in DevOps practices, AWS cloud services, Linux administration, Python scripting, and Application Support. The role also requires proficiency in GxP compliance processes, Change Management, Client Management, and Project Planning to ensure successful delivery of projects in a regulated environment.

Key Responsibilities

DevOps & Automation

Design and implement CI/CD pipelines using Jenkins, GitLab, or AWS CodePipeline.

Automate infrastructure provisioning and deployments using Terraform, Ansible, or CloudFormation.

Develop Python scripts for automation, monitoring, and integration tasks.

AWS Cloud Administration

Manage AWS services (EC2, S3, RDS, IAM, VPC, Lambda, etc.).

Ensure cost optimization and security compliance in cloud environments.

Perform backup, disaster recovery, and high-availability configurations.

Linux Administration

Install, configure, and maintain Linux servers.

Troubleshoot system issues and ensure uptime and performance.

Implement security hardening and patch management.

Application Support

Provide L2/L3 support for enterprise applications in a regulated environment.

Monitor application performance and resolve incidents within SLA.

Coordinate with development teams for bug fixes and enhancements.

Maintain documentation for troubleshooting and knowledge base.

GxP Compliance & Change Management

Ensure all processes adhere to GxP and regulatory requirements.

Manage change requests, approvals, and documentation as per SOPs.

Conduct impact analysis and risk assessment for changes.

Client Management & Communication

Act as a primary point of contact for client interactions.

Provide regular status updates and manage expectations.

Handle escalations and ensure timely resolution of issues.

Project Planning & Delivery

Define project scope, timelines, and resource allocation.

Track progress and ensure deliverables meet quality standards.

Coordinate between offshore and onshore teams for seamless execution.

Required Skills & Qualifications

Technical Skills:

Strong experience in DevOps tools and practices.

Hands-on expertise in AWS services and Linux administration.

Proficiency in Python for automation and scripting.

Knowledge of Shell scripting and other automation tools.

Experience in Application Support (L2/L3) for enterprise systems.

Compliance & Process:

Understanding of GxP, FDA, and other regulatory frameworks.

Experience in Change Management processes.

Soft Skills:

Excellent communication and client management skills.

Strong project planning and leadership capabilities.

Experience:

8+ years in DevOps/AWS/Linux/Application Support roles.

Experience in pharma or regulated environments preferred.

Working arrangements:

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in Foster City - CA. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

Note: The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

Work Authorization: Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship now or in future. Cognizant will not sponsor H-1B for this role.

Salary and Other Compensation:

Applications will be accepted until Nov 20 2025.

The annual salary for this position is between $ 88,690 K -$ 153,000 K depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

The Cognizant community:

We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

  • Cognizant is a global community with more than 300,000 associates around the world.
  • We don’t just dream of a better way – we make it happen.
  • We take care of our people, clients, company, communities and climate by doing what’s right.
  • We foster an innovative environment where you can build the career path that’s right for you.

About us:

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

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Confirmed 19 hours ago. Posted 9 days ago.

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