Life House

Description

We’re looking for a positive and professional hotel front desk receptionist to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Responsibilities

• Mitigate customer complaints as needed
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Communicate with housekeeping to make sure guest rooms are ready

Qualifications

• Must have a flexible schedule and be available mornings, evenings and weekends
• Must have graduated high school, received a GED or equivalent
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• Well-versed in taking telephone calls and handling stressful situations
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Working knowledge of Microsoft Office and reservation management systems

Compensation

$20 - $22 hourly

About Rancho Caymus Inn

Tucked away in the storied AVA of Rutherford—just moments from Napa Valley’s most iconic wineries—Rancho Caymus Inn is a luxurious boutique retreat with a soul as rich as its surroundings. Originally brought to life by Mary Tilden Morton, an heiress of the Morton Salt family, the inn is a heartfelt tribute to California’s heritage and timeless beauty.

Intimate and unmistakably unique, the inn blends old-world charm with modern indulgence, offering guests a quiet refuge in the heart of Napa Valley’s finest food, wine, and natural beauty. Join our team and become part of a property that inspires creativity, celebrates hospitality, and provides a truly exceptional environment to grow, lead, and make a lasting impact.