REPORTS TO:

SUPERVISES:

Executive Housekeeper

Supervisor Housekeeping

Coordinator Housekeeping

Coordinator Quality Assurance-Housekeeping

ESSENTIAL FUNCTIONS:

Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the guest interaction. Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior. Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements. Immediately addresses service breakdowns and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events. Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them. Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy. Addresses employee performance issues, coaches for improvement and provides ongoing feedback. Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance. Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely. Takes personal responsibility for creating an atmosphere of luck.

Responsible for the training and evaluation of Housekeeping Supervisors. Assists in the planning, staffing and organization of work in the Housekeeping department. Administers policies and procedures. Ensures fair treatment in accordance with union contract/company and departmental policies. Conducts inspections of hotel rooms. Responsible for all activities pertaining to the assigned shift. Ensures proper procedures are utilized to correct any potential guest issues, coordinating with appropriate departments. A security escort is required should these persons perform these functions in a restricted casino area.

EDUCATION/SKILLS/EXPERIENCE:

Ability to clearly and concisely communicate, both verbally and in writing. Two (2) years prior experience in a supervisory capacity. Bachelor’s degree with major curriculum in hospitality or equivalent experience required. Knowledge of cleaning equipment and procedures. Strong organizational, communication and supervisory skills.

DISCLAIMER:

“This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).” Starting Salary $54,000

Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrah’s Resort. Caesars’ Atlantic City Empire, and its iconic brand of hospitality, has celebrated over 40 years of success in the community which it serves. From Caesars and Tropicana, situated beachside on the world-famous Atlantic City Boardwalk, to Harrah’s Resort, located in the City’s sophisticated Marina District, Caesars Entertainment is committed to offering its guests exceptional service and memorable experiences on every visit. As the largest employer in Atlantic County, New Jersey, Caesars’ legacy is deeply-rooted in its commitment to the community and its team members, helping to make Atlantic City great place to both work and play.