Twenty-Nine Palms Band of Mission Indians

SUMMARY:

This position is responsible for managing all the activities of training and service performance of the Beverage department and Team Members engaged in preparing and serving beverages to ensure an efficient and profitable beverage service operation. In addition, we strive to deliver our Five Star Experience to Guests and fellow Team Members. This includes being committed to our Service Promise: We are the Twenty-Nine Palms Band of Mission Indians Team, where your experience is our top priority. Every person and detail matters.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
• Lead by example and carry out our Five Star Experience to Guests and all Team Members by fulfilling our Mission Statement, Service Promise and following department service standards. This entails consistency performing our service expectations of: Welcoming, Proactive, Seamless, Personalized and Valued.
• Continually coach and support Team Members to ensure they have the skills, tools and resources to successfully complete their jobs, including the delivering of the Five Star Experience expectations.
• Plan or monitor the planning of all alcoholic and non-alcoholic beverage offering and utilization of beverage mixers and recipes, considering probable number of guests, marketing conditions, popularity of various beverages, and regency of beverage menu.
• Communicate in an orderly, regular and dependable fashion with all vendors and subdivisions of the Beverage operation.
• Plan and ensure effective allocation of appropriate service employees according to the probable and actual number of guests, promotional and seasonal casino activities, customer traffic, and historic service patterns.
• Estimate beverage and condiments consumption and prepares analysis to aid purchases or requisitions beverage stuffs, bar and service supplies.
• Coordinate with the purchasing department an approved vendor list, standard purchasing specifications (SPS), standard order contracts, approved inventory and par stock levels.
• Establish, maintain and analyze database information on all aspects of the beverage and bar operation and propose several pricing methods.
• Evaluate and interpret inventory results as to inventory turnover, cash flow ratio and store room requirements.
• Establish and implement procedures for requisitioning, receiving, storage, and issuing and specifications for all beverage stuffs and beverages and beverage service supplies.
• Evaluate the database information towards convenient and effective pricing, portion controls, labor controls, inventory controls, quality controls in production and service, and operational cost controls.
• Review beverage offerings, analyze recipes, determine food, labor, and overhead costs, and assign prices to beverage items in coordination with the Executive Chef.
• Establish beverage service policies to control costs. Maximize sales by adopting beverage menu engineering techniques.
• Supervise beverage service personnel and coordinates their assignments to ensure economical and timely beverage production and service delivery.
• Observe methods of beverage preparation and service, speed and volume of service to ensure service standards are followed in prescribed manner.
• Devise special service procedures and develop departmental operational manual and service manuals.
• Establish productivity standards, labor cost forecast, facility maximizing, cost-volume profit relationship (CVP) and marginal contribution break-even point. (MCB).
• Abides by all State, Federal and local liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
• Continually train staff in policies and procedures.
• Responsible for verification of accuracy of hours worked/reported against schedules for payroll.
• Maintain excellent communications with all Directors and Supervisors.
• Implements approved departmental policies and procedures.
• Ensure the budget for the department is monitored and adhered to by implementing effective processes and procedures.
• Prepare necessary data for the budget in area of responsibility.
• Keep abreast of competitive changes including industry trends and local competitive set.
• Develop, maintain and nurture a positive work environment.
• Responsible for maintaining a disciplined environment and implement practices that promote safety, quality and productivity.
• Help coordinate and supervise training, assignments and development of subordinates.
• Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).
• Present a positive image of the Tribal organization to its guests and vendors and to assist them as required.
• Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
• Able to make difficult decision in a fair and honest manner.
• Strong verbal and written communication skills.
• Perform any other duties that may be assigned from time to time.

SUPERVISORY RESPONSIBILITIES:

Manage directly and indirectly all employees of the Beverage Department. Adhere to the Tribal organization’s policies, procedures and applicable laws.

Responsible for the overall direction, coordination, and evaluation of this unit.

Carry out supervisory responsibilities which include but are not limited to: interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

EDUCATION AND EXPERIENCE (MUST BE DOCUMENTED):

• High School Diploma or G.E.D. equivalent.
• Associate degree (AA) from two-year College preferred.
• Three to four years related experience and/or training; or equivalent combination of education and experience highly preferred.

CERTIFICATION, LICENSES AND ANY ADDITIONAL REQUIREMENTS:

• Must pass periodic random drug screens.
• Must be able to pass background suitability investigation.
• Must obtain a Tribal Gaming License.
• Must obtain all other applicable certifications and licenses.
• Must provide proof of eligibility to work in the United States within 72 hours of employment.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk and hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to use upper extremities, including but not limited to, hands and fingers to handle, or feel; reach with hands and arms. They may be occasionally required to climb or balance, stoop, bend, push, pull, twist, kneel, crouch, or crawl. The employee must occasionally lift up to 50 pounds and/or push, pull up to 100 pounds. The employee is occasionally required use repetitive movements to complete tasks. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Employee may be occasionally required to work in low light conditions, and may be exposed to loud noise for extended periods.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Multiple locations.
• Some enterprises are open 24 hours per day, 7 days per week; therefore, you must be flexible to work any and all hours.
• Must be available for emergency calls 24/7.
• Must be available to work weekend and holidays.
• Some enterprises are gaming facilities.
• Some enterprises are not a smoke-free environment.
• Surveillance cameras and audio equipment monitor the premises recording activity throughout most of the facilities on 24 hours per day, 7 days per week basis.

INDIAN PREFERENCE ACT:

The Twenty-Nine Palms Band of Mission Indians has a resolution on file with Human Resources to ensure that Indian Preference will be adhered to in the following order in accordance with IPA:

1. Tribal Members

2. Other Native Americans

3. All other ethnic groups