What it's about
We are looking for a seasoned ServiceNow expert to lead the technical evolution and strategic direction of our ServiceNow platform. This hybrid role blends deep engineering expertise with product ownership and solution architecture, requiring a strong ability to engage with business stakeholders, translate strategic needs into scalable solutions, and drive prioritization across competing demands. You will be responsible for ensuring the platform delivers high-value outcomes across IT and business domains, including HR, Legal, Finance, and Operations.
Key Responsibilities:
- Manage stakeholder relationships to facilitate effective request intake, prioritization, and alignment of platform initiatives with strategic business objectives.
- Balance technical feasibility, business impact, and resource availability to drive decision-making.
- Act as a trusted advisor to senior leadership on platform capabilities, risks, and opportunities.
- Architect and lead complex ServiceNow implementations across ITSM, ITOM, HRSD, and custom applications.
- Define and enforce development standards, governance models, and platform best practices.
- Oversee internal and external development teams, ensuring high-quality, maintainable code and configurations.
- Facilitate ongoing engagement with business units to understand needs, gather requirements, and define value-driven use cases.
- Lead backlog management, sprint planning, and release coordination, ensuring transparency and alignment with business goals.
- Design scalable, secure, and integrated ServiceNow solutions that support cross-functional workflows and enterprise automation.
- Evaluate new ServiceNow capabilities and third-party integrations to enhance platform functionality.
- Ensure architectural consistency and alignment with enterprise IT strategy.
What we expect
- Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field.
- 10+ years of hands-on ServiceNow experience, including platform architecture, module implementation, and custom development.
- Proven track record in leading enterprise-scale ServiceNow programs and managing cross-functional stakeholder relationships.
- Strong understanding of ServiceNow architecture, APIs, and integration strategies.
- Experience in Agile product ownership and backlog management.
- Strong background in IT Service Management (ITSM) and familiarity with ITIL practices.
- Demonstrated experience leveraging AI capabilities within ServiceNow
Preferred skills:
- ServiceNow certifications (CSA, CAD, CIS in ITSM/ITOM/HRSD)
- Familiarity with cloud-native architecture, DevOps practices, and CI/CD pipelines.
- Strong communication, facilitation, and stakeholder management skills.
- Ability to influence without authority and drive consensus across diverse teams.
What we offer
- Dynamic, entrepreneurial, and international work environment.
- Culture that values diverse perspectives and innovative thinking.
- Long-term career growth in a global, client-focused organization.
- Supportive and open team culture.
- Exposure to the private markets industry and mentorship from top professionals.
- Competitive compensation, performance-based incentives, and long-term benefits.
- 20 vacation days annually and a one-month sabbatical every five years.
- Hybrid work setup for flexibility and balance.
- Education assistance, on-the-job training, and career development programs.
- Fun team events and volunteer opportunities to give back to the community.
www.partnersgroup.com
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