Sodexo

Job Introduction

Team Leader Visitor Services

Location: ESNEFT Colchester Hospital

Pay: £13.36 per hour

Hours: 37.5 hours per week (5 over 7 shift pattern)

Employer: Sodexo – working in partnership with the NHS

Make a difference every day – join our team at theheart of patient experience.

Are you an experiencedpeople leader who thrives in a busy, customer-focused environment?

Do you take pride increating a welcoming, safe, and efficient space for patients, visitors, andstaff?

We are seeking a Team Leader – Visitor Services to provide leadership and operational oversight for a hybrid service within an Acute NHS Trust. This is an exciting opportunity to bring together Reception Services, Car Parking, General Office, andHelpdesk functions into one cohesive, high-performing team.

What you’ll do:

As Team Leader, you’llensure excellence and consistency across all aspects of Visitor Services,supporting Sodexo and NHS Trust values of compassion, safety, and servicequality. You’ll:

• Lead, train, and motivate a multidisciplinary team covering reception, parking, and general office services.
• Oversee front-of-house operations, ensuring every visitor receives a professional and welcoming experience.
• Supervise car parking operations, including attendants, patrols, and PCN processes.
• Manage cash handling, reimbursements, and financial governance in line with NHS and Sodexo procedures.
• Maintain accurate reporting and data transparency to the Trust.
• Monitor SLAs, drive continuous improvement, and ensure service excellence.
• Support and develop staff through appraisals, training, and regular communication.
• Promote a Zero Harm mindset, ensuring health and safety compliance at all times.

What we’re looking for:

Essential:

• Proven experience in a supervisory or team leader role within a customer service or facilities management environment.
• Excellent communication, organisation, and leadership skills.
• Strong understanding of cash handling, confidentiality, and administrative processes.
• Ability to manage multiple priorities in a fast-paced setting.
• Confidence working with reporting tools, SLAs, and performance metrics.

Desirable:

• Experience working within the NHS or healthcare sector.
• Knowledge of parking management systems, access control, and PCN processes.
• Proficiency in Microsoft Office and digital reporting platforms.

What you’ll get in return:

• Competitive hourly rate of £13.36
• 37.5 hours per week, 5 over 7 days
• Ongoing training and development opportunities
• The chance to make a tangible impact on the patient and visitor experience
• A supportive, inclusive working environment that celebrates teamwork and growth

What we offer:

Working at Sodexo isn’t just a job — it’s a chance tomake a difference every day. You'll be part of a supportive team, act withpurpose, and thrive in a role where your work matters. We also offer a range ofbenefits to support you and your loved ones:

• Mental health and wellbeing resources
• Employee Assistance Programme (including financial/legal advice & personal support)
• Free health & wellbeing app with 24/7 virtual GP access
• Discounts on high street brands for you and your family
• Salary finance tools and financial wellbeing resources
• Retirement savings plan and life insurance
• Full training and protective uniform provided.
• Opportunities to gain experience through learning and development.
• Cycle to Work scheme & volunteering opportunities.
• Flexible working and a dynamic team environment
• Competitive pay

Ready to be part of something greater? Apply now andbring your energy, purpose, and passion to Sodexo.

We may close this advert early if wereceive a high number of applications — so don’t wait!

About Sodexo

At Sodexo, our purposeis to create a better every day for everyone to build a better life forall. As the global leader in services that improve the Quality of Life, weoperate in 55 countries, serving over 100 million consumers each day through ourunique combination of On-Site Food and FM Services, Benefits & RewardsServices and Personal & Home Services.

We are committedto being an inclusive employer. We are a forces friendly employer. Wewelcome and encourage applications from people with a diverse variety ofexperiences, backgrounds, and identities. We encourage our employees toget involved with our Employee Networks such as Pride, Sodexo Parents &Carers, Sodexo Disability, Ability network, So Together, Generations andOrigins.

We’re a DisabilityConfident Leader employer. We’re committed to changing attitudes towardsdisability, and making sure disabled people have the chance to fulfil theiraspirations. We run a Disability Confident interview scheme for candidateswith disabilities who meet the minimum selection criteria for the job.

Click here toread more about what we do to promote an inclusive culture.

Sodexo Disability,Ability network, So Together, Generations and Origins.

Attached documents

• UK Rewards and Benefits Guide. 2025.pdf

Apply

Salary £13.36 per hour plus Sodexo Benefits