University of Georgia

Posting Number S14389P

Working Title IT Client Support Assistant

Department CAES-Information Technology

About the University of Georgia

Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state’s flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.

About the College/Unit/Department

The UGA College of Agricultural and Environmental Sciences (CAES) is among the best and most established U.S. colleges of agriculture. In its classrooms, its Agricultural Experiment Stations and its statewide network of UGA Cooperative Extension offices, the faculty and staff of CAES are dedicated to discovering, teaching, and delivering the science required for healthy living to flourish in Georgia. Agricultural and environmental sciences are only as important as the food you eat, the clothes you wear and the water and air around you. To improve the quality and guard the safety of life’s necessities, CAES has gathered world-renowned scientists and exceptional students.

https://www.caes.uga.edu

https://extension.uga.edu

College/Unit/Department website https://oit.caes.uga.edu

Posting Type External

Retirement Plan TRS or ORP

Employment Type Employee

Benefits Eligibility Benefits Eligible

Full/Part time Full Time

Work Schedule

Additional Schedule Information

Monday-Friday, 8 AM-5 PM with rare need to support evening and weekend events. Occasional overnight travel necessary to attend meetings, conferences, etc.

Advertised Salary $44,000, Commensurate with Experience

Posting Date 11/13/2025

Open until filled Yes

Closing Date

Proposed Starting Date 12/01/2025

Special Instructions to Applicants

Location of Vacancy Athens Area

EEO Policy Statement

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).

USG Core Values Statement

The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Classification Title IT Client Support Professional

FLSA Exempt

FTE 1.00

Minimum Qualifications

Requires at least a baccalaureate degree in the field. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

Preferred Qualifications

Experience with Microsoft Intune

Experience in higher education IT support

Front-line customer service experience

Position Summary

This incumbent will be responsible for the prescription of technical solutions, technology support, training delivery, and IT project management for specifically assigned departments and units within the College of Agricultural and Environmental Sciences (CAES). They are also a valuable member of the CAES Office of Information Technology (OIT) Athens Campus Operations Team routinely staffing the CAES IT Service Desk. The employee is based on the UGA Athens Campus and reports to the OIT IT Manager for Athens Campus Operations.

This is a specialized, highly-responsible employee with a broad understanding of information technology in the modern enterprise. This IT Professional is needed to be the local IT expert for the units and departments it serves having the expectation to prescribe, configure, secure, deploy, and support software, hardware resources, server, and storage systems and networking infrastructure. The incumbent will strategically evaluate and prescribe technological solutions necessary to meet the operational needs of the department while adhering to the requirements of existing laws, standards, and policies. Tactically, the IT Professional in this position will triage technological issues; reconcile competing priorities, communicate effectively; demonstrate exceptional customer service; and exhibit the capacity to independently research, assess, and adapt to changing technologies.

Knowledge, Skills, Abilities and/or Competencies

• Possess strong organizational skills.
• Listen effectively and clearly communicate technical issues both orally and in writing.
• Work independently, multitask, and prioritize.
• Estimate work and meet deadlines.
• Establish and maintain effective working relationships with others in a team environment.
• Provide client support in a positive, proactive manner.
• Effectively adapt to rapidly changing technology and apply it to client needs and departmental goals.

Physical Demands

• Sit at a workstation for long periods of time.
• Occasional assistance in lifting or moving of computers, servers, network equipment, racks, etc.
• Driving to perform job related duties.

Is driving a responsibility of this position? Yes

Is this a Position of Trust? Yes

Does this position have operation, access, or control of financial resources? No

Does this position require a P-Card? No

Is having a P-Card an essential function of this position? No

Does this position have direct interaction or care of children under the age of 18 or direct patient care? No

Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes

Credit and P-Card policy

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Background Investigation Policy

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities

• Consult with clientele to assess operational requirements for technology systems and services, evaluate options for addressing the client’s needs, and recommend appropriate solutions.
• Establish and nurture vendor relationships and partner with appropriate UGA entities to best facilitate the evaluation, specification, procurement, and deployment of information technology resources and solutions.
• Assist the organization in performing life-cycle management, inventory control, and the surplus of information technology resources.

Percentage of time 35

Duties/Responsibilities

• Provide direct, timely, hands-on technology support to the client including the diagnosis and resolution of issues with standalone or interconnected hardware, software, peripherals, and network devices. This includes support and maintenance of some legacy systems supporting laboratory instrumentation.

Percentage of time 35

Duties/Responsibilities

• Coordinate with other IT personnel and leadership to 1) ensure staff have appropriate and consistent access to UGA IT resources and information systems; 2) assist in the planning, development, organization, and delivery of training events/programs; and 3) make recommendations for IT solutions and implementation strategies appropriate for meeting the goals and objectives of projects, grants, and/or other initiatives.

Percentage of time 15

Duties/Responsibilities

• Support of conference events and perform additional duties as assigned.

Percentage of time 10

Duties/Responsibilities

• Actively participate in and contribute to IT planning and management efforts.

Percentage of time 5

Contact Details

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.

Recruitment Contact Name Jason Conklin

Recruitment Contact Email jason.conklin@uga.edu

Recruitment Contact Phone

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