MKS Instruments

A Day in Your Life at MKS:

The Customer Relations Specialist reports to

You Will Make an Impact By:

• Interacts with customers, company sales and/or service personnel to handle a variety of pre-sales or post-sales functions
• Issue quotes, books orders, coordinates with customers on shipments
• Develops customer communications regarding orders, shipments and returns (RMA’s)
• Maintains direct contact with Service customers before and/or after the sale
• May schedule field service repair calls
• Works with various departments to process both sales and service transactions for customers
• Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges
• Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules
• Handles customer requests for additional company materials and documentation
• May also have some contract administration responsibility, however it does not represent the majority of their work

Skills You Bring:

• Associates degree or equivalent experience required
• Minimum 3 years of related experience
• Experience with SAP and/or CRMs

Physical Demands & Working Conditions:

• Perform activities such as sitting, standing, or typing for extended periods of time
• Ability to remain in a stationary position for 25% of the time
• Must be able to communicate information and ideas so others will understand
• Must be able to exchange accurate information
• Operates in a professional office and/or laboratory/manufacturing environment
• Constantly operates a computer and other office productivity machinery
• Ability to observe documents and details at close range (within a few feet of the observer)
• Noise level in the work environment is usually average

Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants for these positions may need to be “U.S. persons.” “U.S. persons” are generally defined as U.S. citizens, noncitizen nationals, lawful permanent residents (or, green card holders), individuals granted asylum, and individuals admitted as refugees.

MKS Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business.

MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: accommodationsatMKS@mksinst.com .

If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role