Associa

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

The Maintenance Coordinator serves as in-office support for the field service technicians. Thisposition is responsible for administering the collection and compilation of information for maintenance proposal writing, scheduling, processing, tracking, and billing. In addition, this person will assist the Maintenance Manager with various projects and project management.

Duties include but are not limited to:

• Main point of contact for maintenance projects onsite at HOA and condominium communities in the DMV.
• Respond to maintenance emergencies and concerns, such as leaks, fires, HVAC, tree removal, repair and refurbishment.
• Work location is split: 80% in-office and 20% in the field.
• Manage in-coming calls and respond to emails.
• Communicate and coordinate with Project Managers, Community Managers, Maintenance Contractors and Vendors.
• Walk and inspect projects onsite.
• Prepare proposals; enter and update contracts in the system; communicate updates and revisions to PMs, GMs, and vendors.
• Submit daily reports.
• Dispatch maintenance technicians, coordinate and schedule third party maintenance vendors onsite.
• Prepare and process billing and invoicing.
• On-call rotation.
• Other duties as assigned.

Requirements

• 2+ years of high volume phone customer service, scheduling and coordinating, data entry and clerical experience.
• Customer service focused and team oriented.
• Excellent communication skills, written and spoken.
• Self-motivated, proactive, takes the initiative, and follow-up skills.
• Ability to manage multiple projects simultaneously.
• Ability to multi-task; work effectively and efficiently in a fast paced environment.

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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.