Epic Ambulatory Project Manager

Position: Epic Ambulatory Project Manager

Department: Epic

Reports to: Department Director

Created: November 1, 2025

Job Summary

The Epic Ambulatory Project Manager is responsible for the planning, implementation, and ongoing support of Epic Ambulatory applications including Ambulatory, Bones (Orthopedics), Ophthalmology, MyChart, and Healthy Planet. This role provides strategic and operational leadership to ensure these applications are effectively deployed, optimized, and aligned with the organization’s clinical, operational, and population health goals.

The Project Manager leads project teams, manages resources, and coordinates closely with clinical and operational stakeholders to deliver high-quality, patient-centered technology solutions. Additionally, this role oversees long-term planning, optimization initiatives, and the onboarding of new providers or Community Connect partners as applicable.

Essential Duties and Responsibilities

Project & Program Management

• Lead the planning, coordination, and execution of Epic Ambulatory implementation, optimization, and upgrade projects.
• Ensure alignment with organizational goals, scope, and deliverables.
• Coordinate cross-functional collaboration between Epic, clinical departments, and operational leadership.
• Identify and mitigate project risks, issues, and dependencies.
• Manage onboarding and integration projects for new clinics or Community Connect partners.

Application Oversight

• Provide strategic oversight and operational support for Ambulatory, Bones (Orthopedics), Ophthalmology, MyChart, and Healthy Planet applications.
• Ensure application stability, security, and compliance with organizational and regulatory standards.
• Oversee application upgrades, testing, and change management processes.
• Collaborate with clinical leaders to identify opportunities for workflow improvement and Epic optimization.
• Monitor system performance, user adoption, and key performance indicators (KPIs).

Optimization & Long-Term Planning

• Develop a multi-year roadmap for Epic Ambulatory systems and associated modules.
• Partner with operational leaders to identify and prioritize enhancement requests.
• Drive initiatives to improve clinical efficiency, patient engagement, and population health outcomes through Epic functionality.
• Support organizational goals related to value-based care, quality reporting, and interoperability via Healthy Planet.

Team Leadership & Collaboration

• Supervise and mentor Epic analysts and project coordinators assigned to Ambulatory applications.
• Oversee resource allocation and workload management to ensure project and support needs are met.
• Collaborate with HR and Epic leadership on recruitment, training, and performance management.
• Foster a culture of collaboration, innovation, and continuous improvement across the team.

Stakeholder Engagement

• Serve as a liaison between Epic, clinical departments, operational leadership, and external partners.
• Facilitate communication and status reporting to executive sponsors and governance committees.
• Partner with training and change management teams to ensure successful adoption of new workflows and features.

Qualifications

Education & Experience

• Bachelor’s degree in Information Technology, Healthcare Administration, Business, or a related field (Master’s preferred).
• Minimum 5 years of experience in healthcare IT, clinical applications, or Epic project management.
• Epic certification required in Ambulatory and preferred in one or more related modules (MyChart, Healthy Planet, or specialty applications).
• Proven experience managing complex Epic projects and cross-functional teams.
• Familiarity with clinical workflows in outpatient or specialty settings.

Skills and Competencies

• Deep understanding of hospital and professional billing workflows and regulations.
• Strong project management skills (PMP or equivalent preferred) , including scope definition, timeline management, risk/issue tracking, and stakeholder engagement.
• Excellent verbal, written, and interpersonal communication skills; able to collaborate effectively with clinical leaders, Epic teams, vendors, and staff at all levels.
• Ability to balance multiple priorities and deliver results in a fast-paced environment.
• Familiarity with Community Connect framework and partner onboarding processes.
• Excellent project management skills: defining scope, timelines, risk/issue management, stakeholder engagement, cross-team coordination.
• Proficiency in Microsoft Office suite (Outlook, Teams, SharePoint).
• High attention to detail and accuracy.
• Ability to work independently and as part of a cross-functional team
• Discretion and ability to handle sensitive information
• Time management and ability to prioritize in a fast-paced environment
• Strong analytical and problem-solving abilities.

Physical Requirements

• Primarily seated at a computer onsite located at South Central Regional Medical Center
• May involve sporadic evenings or weekend work (approximately 2-4 times per year)
• Occasional travel to partner sites will be required.
• May involve occasional lifting of files or office supplies (up to 15 lbs.)
• Frequent interaction with operational staff and providers at both South Central Regional Medical Center/Clinics and the Community Connect Partners.

All candidates must be able to perform the essential functions of this position. The American with Disabilities Act (ADA) requires that reasonable accommodations be made for qualified individuals to help perform the essential functions of the position.

South Central Regional Medical Center is an equal opportunity employer and does not discriminate based on race, color, religion, sex, gender, national origin, age, disability, or genetic information.