HomeServe

Position Overview:

The Training Coordinator plays a critical role in supporting organizational transformation by planning, organizing, and executing training activities that equip employees with the skills, knowledge, and processes required for change. This role is integral to the success of enterprise-wide initiatives, ensuring alignment with the broader change management strategy led by the Director of Organizational Change Management.

Key responsibilities include assessing training needs, developing and sourcing materials, managing logistics, coordinating with stakeholders, and tracking program effectiveness. The Training Coordinator also ensures cross-functional collaboration and maintains accurate records to transformation goals.

Responsibilities:

Training Execution

• Collaborate with the Organizational Change Management team to align training programs with the overall transformation roadmap.
• Conduct Training Needs Assessments to identify and prioritize learning requirements for employees impacted by change.
• Design, develop, or source training programs, including instructional materials, e-learning content, and role-based training.
• Manage all aspects of training delivery, including scheduling, venue coordination, equipment setup, and participant communication.
• Act as a liaison between the Learning & Development (L&D) team and participants, ensuring clear communication and engagement.

Stakeholder Management

• Partner with internal departments, leadership, subject matter experts, and external training providers to ensure alignment and smooth execution of training initiatives.
• Build strong relationships with cross-functional teams to support the adoption of new systems, processes, and organizational changes.

Monitor and Report Training Effectiveness

• Develop and apply assessment tools to measure training effectiveness and employee readiness.
• Collect feedback and generate reports to evaluate program impact and guide continuous improvement.
• Provide insights to the Organizational Change Management team to inform change strategies.

Record Keeping

• Maintain accurate training records, including attendance, progress, and completion rates, to track employee development.
• Assist with troubleshooting and technical support for training sessions.

Essential Functions:

Essential Job Function

% of Time on Function

Training Execution – Designing, developing, sourcing, scheduling, and delivering training programs

45%

Stakeholder Management – Liaising with internal/external stakeholders to ensure alignment

20%

Monitor & Reporting – Creating assessment, collecting feedback, and reporting outcomes

20%

Record Keeping – Maintain accurate training records and tracking progress

15%

Total

100%

Job Requirements:

• Associate degree preferred, or equivalent combination of education and experience.
• 1-3 years’ experience in a similar role, preferably within a change management or transformation environment.
• Strong analytical, verbal, and written communication and interpersonal skills.
• Well organized, detail oriented with ability to work under pressure and meet deadlines while managing multiple concurrent tasks.
• Proficiency in MS Office Suite (Word, Excel, Outlook) and Learning Management Systems.
• Excellent project management and organizational skills, with the ability to manage multiple tasks and meet deadlines.
• Self-starter with a strong work ethic and a collaborative mindset.
• Ability to work independently while aligning with broader organizational goals.

Minimum Physical Requirements:

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.

This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Hourly Pay Rate: $27.82 - $37.09

Annual Bonus Potential: 5%

HomeServe USA is an equal opportunity employer.

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