Description
Portfolios Manager-Accounts Receivable Management
Location: Connect Breck, Breckenridge
Position Type: Full-time Exempt
Compensation: $65,520 - $78,520 (DOE)
Schedule: Onsite Monday-Friday
About the Role:
At Breckenridge Grand Vacations, we’re in the smile business, creating unforgettable experiences for our Owners, Guests, and each other. As the?Portfolios Manager?on our Accounts Receivable Management team, you will serve as the strategic leader for our Notes Receivable portfolio, ensuring the financial well-being of our community and protecting the Owner experience. You will guide a dedicated team, manage recovery efforts with empathy, and resolve complex owner inquiries, turning potential challenges into opportunities for trust and loyalty. Here at BGV, we believe smiles are contagious, whether we’re supporting our owners, developing our team, or giving back to our community through BGV Gives and sustainability initiatives.
If you are a proactive leader with a passion for both people and process, you’ll thrive in our OneBGV culture, where every day is an opportunity to make a meaningful impact, both on and off the slopes of beautiful Breckenridge.
Key Responsibilities:
- Hire, train, schedule, and develop all Account Management staff (Lead, Account Managers, and Admin).
- Provide daily coaching, mentorship, and performance feedback to foster a positive work environment.
- Conduct regular performance evaluations and establish improvement goals for team members.
- Delegate tasks and projects effectively to ensure productivity and accountability.
- Process payroll for all direct reports.
- Operational Management & Workflow
- Co-lead daily team meetings to prioritize workflow and provide guidance.
- Manage delinquency communication campaigns, track performance metrics, and adjust strategies for improvement.
- Perform daily audits of Notes Receivable and HOA Accounts Receivable portfolios to ensure accuracy.
- Review delinquent accounts to determine next steps, including decisions on accounts 60-90 days past due.
- Oversee HOA Deed Recovery projects and process returned deeds.
- Account Management & Resolution
- Handle escalated disputes and complex owner issues, providing expert support to the team.
- Communicate with owners via phone, email, and mail regarding their account status, balances, and payoff amounts.
- Ensure all owner interactions are documented clearly and accurately in the tracking system.
- Manage resale matters, Trade-in/Transfer projects, and support the Sales department.
- Process Improvement & Strategy
- Analyze recovery trends and recommend procedural improvements to the Director.
- Partner with leadership to implement new processes, maintain compliance, and drive departmental results.
Requirements
- Certificate from an accredited college or technical school (minimum one-year program).
- Minimum of two (2) years of experience in a related field (e.g., accounts receivable, team leadership, financial services).
- Proven experience in staff training, performance management, and team development.
- Intermediate proficiency with Microsoft Office Suite (Outlook, Word, Excel, Teams).
- Strong mathematical skills with the ability to calculate figures, discounts, and percentages.
- Excellent verbal and written communication skills in English.
- Ability to work in-person in a pet-friendly office environment.
Preferred Qualifications:
- An equivalent combination of education and experience that demonstrates the required skills and knowledge.
- Prior experience in the vacation ownership, hospitality, or real estate industry.
- Demonstrated success in managing delinquency campaigns or accounts receivable portfolios.
- Advanced proficiency in Microsoft Excel for data analysis and reporting.
- Experience with workflow delegation, process improvement, and project management.
- A proactive leader with a proven ability to resolve escalated issues and coach a team through complex challenges.
Compensation & Benefits:
- Health, vision, and dental insurance plans
- Company-paid life insurance coverage
- Voluntary Life and Accidental Death/Dismemberment Insurance
- HSA and FSA-Dependent Care Accounts
- Retirement plan
- Generous paid time off (PTO) and sick leave to support work-life balance
- Volunteer Time Off?- Paid opportunities to give back to Summit County
- Bereavement leave
- Biannual bonuses
- Tuition Reimbursement Program
- Employee Wellness programs to support physical and mental health
- Lifestyle perks: Ski/Rec center pass loan programs, lodging and gear discounts, sporting/concert event tickets, pet insurance partner discounts and access to Summit Medallions:?Occasional-use transferable passes for access to 6 premier resorts (A-Basin to Vail) via owners’ program
About Our Company:
Breckenridge Grand Vacations is a locally owned resort developer with a 40-year history in Summit County. We've been recognized as a Top Workplace for our employee-focused culture and commitment to responsible growth and giving back to the place we call home.
Applications will be accepted until November 24, 2025.
We value diversity and welcome applicants from all backgrounds. Equal Opportunity Employer.
Read Full Description