Job Summary
This is an on-site, customer service position suitable for candidates with or without prior experience in customer service. The role focuses on supporting life policy owner services and managing policy servicing processes efficiently. Candidates will leverage their skills in MS Office to enhance operational workflows and ensure high-quality service delivery.
Responsibilities
- Manage and optimize policy servicing processes to ensure efficient operations and customer satisfaction.
- Utilize MS Office tools to streamline workflows and enhance productivity in policy servicing tasks.
- Collaborate with team members to address policy owner inquiries and provide accurate information.
- Analyse policy data to identify trends and recommend improvements in servicing procedures.
- Ensure compliance with company policies and industry regulations in all servicing activities.
- Develop and maintain comprehensive documentation for policy servicing processes.
- Provide training and support to junior team members to enhance their skills and knowledge.
- Coordinate with cross-functional teams to resolve complex policy servicing issues.
- Monitor and report on key performance indicators related to policy servicing.
- Implement best practices to improve customer experience and operational efficiency.
- Participate in continuous improvement initiatives to enhance policy servicing capabilities.
- Communicate effectively with stakeholders to ensure alignment on policy servicing objectives.
- Support the development of new policy servicing strategies to meet evolving business needs.
Qualifications
- Possess strong proficiency in MS Office applications to manage and analyze data effectively.
- Demonstrate excellent communication skills in English both written and spoken.
- Have experience in life policy owner service which is considered a valuable asset.
- Exhibit strong analytical skills to identify and resolve policy servicing challenges.
- Show ability to work collaboratively in a team-oriented environment.
- Display attention to detail and accuracy in all policy servicing activities.
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
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