InterContinental Hotels Group

Guest Service Agent - Full-Time or Part Part-Time Position

Be the reason our guests smile from check-in to check-out.

At Crowne Plaza Sydney Darling Harbour, we create moments that matter. Located in the heart of the city, we’re looking for a Guest Service Agent who brings warmth, confidence, and a love for hospitality to every guest interaction.

Your Day to Day

• Welcome guests with genuine care and a seamless check-in experience
• Support IHG One Rewards members and returning guests
• Handle bookings, payments, and enquiries efficiently
• Anticipate guest needs and share local recommendations that make their stay unforgettable

What You’ll Bring

• A friendly, confident personality and strong communication skills
• A passion for problem-solving and creating great guest experiences
• Computer literacy and comfort with fast-paced environments
• Previous hotel or customer service experience is a plus — but your attitude matters most!

What’s in It for You

• Competitive pay and great hotel perks worldwide
• Full uniform and on-the-job training
• A supportive, inclusive team that values you for who you are

At IHG, we’re committed to welcoming everyone. We celebrate diversity and encourage our colleagues to bring their whole selves to work. We provide equal employment opportunities regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

We believe that to work well, you need to feel well — both inside and outside of work. Through our myWellbeing framework, we support your physical, emotional, and social wellbeing.

Apply today and make every guest’s first impression unforgettable!

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.