Santen

Company Description

Santen is a specialized company with a proud 130-year heritage focused exclusively on eye health. As a Japan-originated, global company with our footprint in over 60 countries and regions, our mission is to provide essential and significant value to patients and society through our products and services created from our expertise in ophthalmology and from the patient’s perspective.

Santen Vietnam drives this mission locally, focusing on the sales, marketing, and distribution of our innovative ophthalmic portfolio to address the significant and growing need for high-quality eye care across Vietnam. We are committed to developing the local ophthalmic ecosystem through partnerships and educational support for medical professionals.

As Santen Vietnam continues to grow and expand its business, we are looking for a talented individual to join us as a Pharmacy Key Account Manager.

Based in our Santen Vietnam's main office in Ho Chi Minh City, you will be responsible for maximizing the commercial potential of Santen products by developing and executing the Retail/Omni channel strategy across various channels, including drugstores, key accounts, and e-commerce, to meet sales targets. This role acts as the Retail channel expert, coordinating with marketing and the field force to drive market penetration and share growth, while also managing key accounts to achieve KPIs, analyzing competitor and market data, and providing strategic insights to management.

Job Description

What you will do

• Identify the commercial potential markets for assigned territory/account.
• Update retail/omni channel distribution network/dynamic related to market share, penetration, trend behavior
• Secure the KPI (sales target) achievement through direct work in field and/or collaborate with other teams (Field Force team, Marketing team, Distributor...) on developing planned price, trade promotion and execution to ensure meeting company direction.
• Build up good relationships with key accounts, relevant teams (Distributors/ Sub-Distributors, Pharmacy team) to maximize KPI results and achieve business performance
• Work to level up key accounts by increasing availability and visibility of Santen products through negotiation and workshop, and then develop Santen’s reputation in Vietnam pharmaceutical market
• Suggest strategy and solution to maximize business penetration via collaboration and insight status of market dynamic
• Collaborate with marketing & manage a group of Sales Rep to execute activities on field, especial retail sector to ensure total pharmacy business performance
• Communicate and correspond to key accounts as assigned towards succession of implementation, monitoring, and tracking for campaigns, trade promotions, partnership program…
• Drive business growth for assigned accounts to align with company direction
• Establishing, maintaining and expanding your customer base
• Increasing business opportunities through various approach within omni channel
• Developing more business opportunities by aligning with, supporting distribution, marketing.
• Other assigned tasks from Head of Pharmacy business

Qualifications

What you will bring to the role

• Education: A Bachelor’s degree or higher, with a degree in Pharmacy, Medicine, or Health Science being a strong advantage.
• Experience: A minimum of 2 years in Key Account Management within the FMCG/OTC sector, preferably with experience in Sales team management.
• Strong understanding of FMCG/OTC products and the dynamics of retail/omni channel distribution.
• Proven ability to build trust-based relationships with key accounts and excellent negotiation skills for approaching the market.
• Strong focus on result orientation, effective problem-solving, and good planning and presentation skills.
• Must be independent, innovative, and possess the ability to work with passion.

Additional Information

Grow your career at Santen

A career at Santen is an opportunity to make a difference. We aspire to contribute to the realization of “Happiness with Vision” by providing eye health products and services to patients, consumers, and medical professionals around the world. Guided by our CORE PRINCIPLE, “Tenki ni sanyo suru”, Santen is engaged in the global research & development, manufacturing, and sales and marketing of pharmaceutical products in opthlamology. We have team members around the world using their diverse talents to unlock new modalities and drive innovations for patient outcomes, education and treatment. At Santen, we believe in empowering all our team members with flexible ways of working and a highly inclusive work environment.

The Santen Group is an Equal Opportunity Employer. We are committed to building diverse teams and ensuring a safe and inclusive physical and virtual workplace for every one of our team members. All employment decisions are based on business needs, role requirements and individual qualifications regardless of race, color, ethnicity, national origin/ancestry, religion, sexual orientation, gender, gender identity/ expression, age, disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

If you require any kind of accommodation during our recruitment process, please let the recruiter from our team know.