CoventBridge Group

Overview

Claims Investigator – Full Time

Location: Jacksonvill, Florida

Uncover the Truth. Protect the Integrity. Advance Your Career.

At CoventBridge Group, every claim tells a story — and as a Claims Investigator, you’ll be the one uncovering it. Using your investigative instincts, field experience, and attention to detail, you’ll help clients get the answers they need and ensure claims are resolved with accuracy and fairness.

Join a global leader in full-service investigations, where integrity meets action, and every day brings a new case — and a new challenge.

At this time, CoventBridge is not considering candidates who require visa sponsorship, currently or in the future, including but not limited to H-1B, H-2B, E-3, TN, O-1, F-1 (OPT/CPT, or J-1 Visa Statuses.)

Responsibilities/ Requirements

What You’ll Do:

As a Claims Investigator, you’ll combine analytical skill with real-world investigation techniques to uncover facts, document findings, and deliver objective results. You will:

• Conduct complex field investigations involving multiple claim types.
• Submit daily updates summarizing your progress and observations.
• Manage your time effectively to maintain client billable hour expectations.
• Write detailed, professional statements and investigative summaries.
• Deliver clear, client-ready reports that meet CoventBridge’s quality standards.
• Perform scene investigations, background checks, and courthouse research.
• Operate safely and remain alert while driving during field assignments.

Your curiosity and persistence will turn each case into a story built on truth and evidence.

What You’ll Bring:

We’re looking for investigators who are driven, professional, and dedicated to uncovering facts with accuracy and integrity.

• Hold a valid Florida Investigator license (or eligibility for licensure in surrounding states).
• Demonstrate at least 1 year of field investigations experience, including face-to-face statements and report writing.
• Travel across multiple states as needed to complete case assignments.
• Investigate claims related to product, auto, general liability, Workers’ Compensation, disability, life insurance, and contestable death cases.
• Adapt to variable schedules — including nights and weekends when required.
• Maintain a reliable, fuel-efficient vehicle and required insurance coverage.
• Equip yourself with a digital recorder, laptop (Windows OS), and necessary investigative tools.

What You’ll Need:

To qualify for this position, applicants must possess the following:

• An Associate’s or Bachelor’s degree in Criminal Justice or a related field.
• Strong report writing skills.
• Bring prior experience as a Private Investigator, detective, or law enforcement professional.
• Understand investigative processes, insurance law, and claim procedures.
• Excel in report writing and typing (50+ WPM) with accuracy and attention to detail.
• Thrive under pressure and maintain professionalism in sensitive situations.
• Demonstrate self-motivation, accountability, and sound judgment.

Benefits

We believe great work deserves great rewards. Here’s what you can expect when you join our team:

• Home-based work and flexible scheduling
• Competitive pay with monthly vehicle allowance
• Paid time off
• Company fuel card and company-issued cell phone
• Medical, Dental, Vision plans
• Employer-paid Life, LTD, STD insurance
• 401(k) with company match
• Travel and report writing compensation
• Licensing fees paid by company
• Paid ongoing career advancement training
• Expense reimbursement with minimal out-of-pocket expenses

About Us:

CoventBridge Group is a global leader in full-service investigations providing: Surveillance, SIU and Compliance, Claims Investigation, Counter-Fraud Programs, Desktop Investigations, Social Media, Record Retrieval, Canvasses and Vendor Management programs. The company provides top tier data privacy and security practices, deploys robust case management technology customized to clients’ needs and delivers worldwide coverage via its 700+ employees and affiliates worldwide.

CoventBridge is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, caste, disability, veteran status, and other legally protected characteristics and maintains a drug-free workplace.

CoventBridge is committed to the full inclusion of all qualified individuals. As part of this commitment, CoventBridge will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact: Human Resources; 888-932-7364; humanresources@coventbridge.com.

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