Manager, Customer Experience
We are searching for an experienced Manager, Customer Experience at our Headquarters facility.
Hyundai MOBIS Parts America
We think creatively and keep challenging ourselves to help create a new future and eventually make humankind’s dreams a reality. Ready for the challenge?
Who We Are
Tomorrow's most advanced automotive technology is being envisioned today at MOBIS Parts America (MPA). A subsidiary of Hyundai MOBIS, we are a top leading automotive parts supplier. MPA provides after-sales service parts support for Hyundai Motors, Kia Motors, and Genesis. In addition to the distribution of genuine service parts, the MPA Accessories division develops accessories for Hyundai, Kia, and Genesis - which are installed on new vehicles in the United States and Canada.
Description
JOB PURPOSE
Mobis Parts America is seeking a Customer Experience Manager to lead a team focused on elevating communication and amplifying the dealer’s voice. In this OEM and Dealer-facing role, the primary responsibility is to ensure that dealer feedback is not only heard—but actively shapes how we deliver service and support. By fostering transparent, consistent, and responsive communication, this role serves as a critical link between our dealers, OEM partners, and internal teams.
Central to this is the strategic use of tools and data. The Customer Experience Manager oversees the Mobis Customer Care System (Oracle CRM) and dealer portal, leveraging these platforms to create seamless digital experiences and efficient case resolution. The role also drives the execution of annual dealer surveys and strategic communications, using insights to guide improvements in fixed operations and overall engagement.
Working cross-functionally with OEMs, dealers, and internal supply chain and support teams, the Customer Experience Manager ensures communication strategies are aligned and service gaps are proactively addressed. These insights are then operationalized through the CRM system and the training team—translating feedback into measurable actions that improve service delivery, streamline support processes, and enhance dealer satisfaction.
KEY ACCOUNTABILITIES
KEY PERFORMANCE INDICATORS
WORK SCHEDULE
Required Qualifications
MAJOR CHALLENGES AND KEY DECISIONS
Employee is expected to maintain a pro-active vision towards the department objectives of accurate and timely parts information by reviewing all catalog data frequently, familiarizing themselves with parts bulletin information, reviewing product specification, and communication with staff members to improve parts information and / or other parts related process.
Dealer Support Coordinator will support the Part Information Analyst in researching, discovering, and communicating corrections to Part Information issues. Support and investigation will be perform in many ways; review current and past parts catalog information, review parts tech database, physical inspection of like vehicles, physical inspection of PDC inventory, and communication with QA/ Service department.
Employee is expected to resolve dealership issues through fair and reasonable decision that have little or no financial impact to MPA or dealers. Reasonable decisions must be made in accordance with established parts policies and procedures.
EDUCATION REQUIREMENTS
Employment Type - Exempt, Annual Salary
Compensation - The expected hiring range for this position is $82,680.77 - 122,367.54, depending on experience and qualifications.
Hyundai Mobis Parts America - Benefits
We offer a competitive benefits package for full-time employees which include:
Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
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