The City of Boston

Overview:

The Age Strong Shuttle Driver provides door-to-door transportation service to Boston’s older adults. The Driver is responsible for providing prompt, courteous, and safe transit to passengers while following traffic laws and pre-scheduled routes.

Responsibilities:

• Provide door-to-door transportation service to Boston’s older adults.
• Utilize navigation technology to follow the most optimal route.
• Follow directions and adjust to day-of schedule changes; maintain an organized travel schedule.
• Carry out daily maintenance checks and report irregularities.
• Record and report an accurate daily count of mileage and other data.
• Ensure the assigned vehicle is sufficiently fueled and always ready for use.
• Assist clients with mobility limitations or challenges, assist with wheelchair securement, loading and unloading bags, etc.
• Keep the vehicle clean and free of debris.
• Take the vehicle for a routine maintenance wash.
• Report when the vehicle is in need of detailing service to maintain interior and exterior cleanliness.
• Flexible schedule, as some nights and weekends are required.
• Performs related work as required.
• Assists with Commission events as needed.
• Comply with City of Boston policies and procedures protecting client information and the confidentiality of the information.

Minimum Entrance Qualifications:

• Minimum of three (3) years of proven driving experience serving the public, including those with limited mobility.
• High School Diploma or General Education Degree (GED) required.
• Customer service experience preferred.
• Strong work ethic. Punctual with strong attendance history.
• Knowledge of first aid & CPR preferred.
• Knowledge of Boston roads, traffic laws, and regulations, and attentive use of defensive driving techniques.
• Ability to operate wheelchair lifts.
• Familiarity with the use of GPS devices.
• Ability to lift up to 50 lbs.
• Ability to operate a variety of vehicle types.
• Ability to remain calm in stressful driving situations.
• Experience and comfortability working with diverse communities, delivering services to a multiracial, multigenerational, multicultural, and multilingual population.
• Professional, adaptable, and friendly attitude.
• Excellent interpersonal skills.
• Problem solving ability.
• Ability to exercise good judgment and focus on detail as required by the job.
• Experience in typical office software systems (Microsoft Office Suite or equivalent) preferred.
• Bilingual preferred.
• A valid Mass driver’s license is required.
• Excellent driving record (applicant must provide official driving record from the Registry of Motor Vehicles).
• Physical examination required, including a pre-employment drug test.

Subject to CORI check.

BOSTON RESIDENCY REQUIRED.

Terms:

Union/Salary Plan/Grade: AFSCME/RA-11

Hours per week: 35