COCC

Who we are...

As an industry-leading fintech provider, COCC delivers innovative, comprehensive technology solutions and strategic partnerships throughout the Northeastern United States. Listed among American Banker's FinTech 100 and the Inc. 5,000 fastest growing companies in the nation, COCC inspires the industry with innovation and top-quality support. Designated a Top Workplace in Connecticut and a nationally Certified Great Place to Work, COCC recognizes employees as the core of our success.

Inspiring you to become extraordinary in work and life.

Who we are...

COCC delivers complete enterprise processing solutions to financial institutions throughout the northeastern United States. Listed among American Banker's FinTech 100 and the Inc. 5,000 fastest growing companies in the nation, COCC inspires the industry with innovation and top quality support. Designated as a Top Workplace in Connecticut and a National Great Place to Work, COCC recognizes employees as the core of our success! COCC offers a progressive training program to support employees in personal and professional development.

What we need…

We are seeking a Senior Platform Operations Specialist Administrator with exposure to cloud and container technologies to bridge the gap between the daily operations teams and our Dev/Ops as the company begins to focus on these technologies. This role focuses on operational support, automation workflows, and mentoring junior team members to enhance team capabilities with a particular focus on our largest products.

The ideal candidate will combine technical expertise in scripting, automation, and DevOps principles with strong problem-solving skills, attention to detail, and excellent communication. They will ensure smooth day-to-day operations while helping improve processes and drive the adoption of automation.

What’s in it for you…

COCC offers a unique and collaborative experience as you grow your career with us and all of the benefits you’d expect from an award-winning employer plus:

• Hybrid schedules and ample paid time off allowing you work/life balance and flexibility
• Customized training and onboarding to support you in your first year at COCC
• Robust employee development programs aligned with career pathing objectives
• Cutting-edge training and educational resources from vendors like SANS, PluralSight and CBTNuggets
• Generous PTO offerings, benefits and competitive compensation
• On-site fitness centers, wellness incentives, and lifestyle spending accounts
• Tuition Reimbursement
• One-on-one career coaching
• DEIB initiatives championing inclusion and encouraging you to bring your whole self to work
• Financial planning assistance with certified professionals
• Peer recognition programs

What you’ll do…

• Provide daily operational support for critical products, including our iBanking and INSIGHT/IUX banking platforms, addressing issues and ensuring system stability.
• Conduct thorough testing and validation of automation solutions to ensure quality, efficiency, and reliability.
• Assist with automation development tasks using tools like PowerShell, Python, and C# to support larger projects and team initiatives.
• Identify issues, inefficiencies, and opportunities for process improvement, providing clear feedback to developers and operations teams.
• Act as a liaison between system administrators and developers, ensuring smooth communication and alignment with goals.
• Mentor and training junior team members on processes, best practices, and tools to promote team growth.
• Document automation workflows, system configurations, troubleshooting steps, and testing procedures for clarity and team adoption.
• Troubleshoot issues across systems, automation workflows, and integrations to support ongoing operations.
• Participate in release management and deployment and an on-call rotation including weekends
• Collaborate with cross-functional teams using tools like Slack and ServiceNow to provide updates, prioritize tasks, and resolve issues effectively.

What you’ll bring…

• Bachelor's degree in Information Technology, Computer Science, a related field or equivalent work experience.
• 5+ years of experience in system administration, platform support, operational support, automation support, or DevOps roles.
• Proficiency in scripting and coding with tools such as PowerShell, Python, or C#
• Familiarity with supporting enterprise-level products.
• Strong troubleshooting and debugging skills in operational systems, automation tools, and API integrations.
• Proficiency with collaboration tools like Slack and ITSM systems like ServiceNow.
• Ability to mentor junior team members and promote team growth.
• Strong communication and problem-solving skills with a creative, solution-oriented mindset.

Preferred Requirements/Qualifications:

• Experience with Azure Kubernetes Service (AKS).
• Experience with containerization and DevOps principles, including version control and deployment pipelines.
• Familiarity with automation and monitoring tools for financial or enterprise-scale environments.
• Experience with CI/CD pipelines, Infrastructure as Code (IaC), and automation tools such as GitLab CI/CD, Ansible, and Kubernetes (TKGI) a strong plus!
• Experience with front-end technologies like Vue.js, HTML, CSS, and JavaScript is a plus.

The salary range for this role is $91800-122000 annually.

Applicants for employment in the US must have work authorization that does not currently or in the future require sponsorship of a visa for employment authorization in the United States.

COCC is committed to maintaining a drug-free workplace. All applicants are required to pass a credit, background, and substance test prior to employment. COCC procures background and consumer reports in compliance with all Federal and State regulations, including The Fair Credit Reporting Act and applicable Department of Labor laws regarding pre-employment screens. COCC is an equal opportunity employer committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

Accessibility - If you’re a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please let us know by calling 860-678-0444 or emailing TalentManagement@cocc.com. Please specify the help you need and we’ll be happy to get back to you.

Pay Type

Salary