Citizen Relations

Citizen Relations

Director - Corporate Communications

Open to Candidates in New York or Los Angeles

Citizen is a global PR agency built to unleash the potential of ambitious brands. Integrated teams across PR, creative & strategy, insights & intelligence, digital, and experiential marketing give the curiosity, confidence, and courage to stay ahead of trends, make bold moves, and maximize measurable success.

With 10 offices across North America and Europe, Citizen’s client roster includes P&G, Nestlé, Duracell and Nespresso. The agency's disruptive campaigns have been awarded across the world from such shows as The Clios, Webbys, The One Show, LIAs, PRWeek Global and the Cannes International Festival of Creativity.

In 2023 Citizen was named PRovoke Media's Consumer PR Agency of the Year and Best Mid-Size Agency to Work For, in addition to PR Agency of the Year (Gold) from Strategy Magazine, Best Places to Work for PRWeek and Inc. Magazine's "Best in Business". In 2024, Citizen was named Campaign’s Global PR Agency of the Year (Bronze).

This isn't just a job; it's an opportunity to grow, connect, and belong in a vibrant environment. Beyond global opportunities, personal time, and unforgettable team-bonding, we prioritize professional development, committed to unleashing the potential for our talent across all offices. If you lead with curiosity and are eager to make a lasting impact for the world's biggest brands, you can find out more about us here:

https://www.citizenrelations.com/about

Citizen Relations is looking to hire a Director of Corporate Communications to join our team!

ABOUT THE JOB:

Citizen Relations is looking to hire a Director, Corporate Communications to join our Reputation+ team, based in either the NY or LA office. We’re actively searching for the ideal candidate to join our team and help build our rapidly growing corporate communications practice, called Reputation+.

The Director of Corporate Communications will lead key client relationships at the intersection of corporate and consumer — the “corpsumer” space — where brand reputation and cultural relevance meet. This role will oversee a portfolio of corporate communications clients, managing high-impact work across crisis and issues management, internal communications, executive visibility, and thought leadership. The Director will serve as a senior strategic partner to clients, guiding integrated programs that protect and enhance reputation while driving engagement across audiences. In addition to leading day-to-day account work, this role will manage account finances, ensure profitability, and contribute to new business efforts, including RFP development and pitch participation.

ABOUT REPUTATION+:

We've reimagined corporate communications to help modern brands and businesses reach their full potential. We believe in blending traditional best practices with brand marketing, creative storytelling, and analytics to unleash the power of internal and external advocacy, ultimately driving positive brand reputation. We find the sweet spot between consumer and corporate communications, harmonizing both to ensure their voices amplify each other.

JOB RESPONSIBILITIES:

• Lead strategy and plan development alongside the account lead, offering strategic input and actionable feedback
• Oversee and manage day-to-day account work; act as the core client contact and trusted advisor
• Develop and guide corporate communications programs, including crisis and issues management, internal communications, executive visibility, and thought leadership
• Provide senior counsel during crisis situations, supporting message development, stakeholder response, and reputation protection
• Partner with clients on executive visibility, including thought leadership strategy, LinkedIn content, media positioning, and speech or content development
• Support internal communications initiatives that strengthen employee engagement and alignment with corporate priorities
• Champion innovative, insight-driven work that drives measurable impact
• Coach team members on client management, strategic thinking, and effective communication
• Manage client satisfaction and loyalty through proactive communication and strong delivery
• Assume accountability for execution within agency and client standards
• Identify and resolve issues quickly, maintaining smooth client relationships and internal collaboration
• Manage client expectations and consistently deliver high-quality work under tight timelines
• Oversee multiple teams, budgets, and billing simultaneously, ensuring efficiency and profitability
• Participate in new business development by growing existing accounts, networking, identifying new prospects, and contributing to RFPs and pitches
• Mentor junior team members and help prepare them for client and new business presentations
• Contribute to creative brainstorming and campaign execution across corporate and consumer communications
• Build strong relationships with senior clients, earning trust through strategic insight and reliable partnership
• Serve as final quality control to ensure only the highest-caliber work reaches clients
• Take responsibility for account budgets and proactively manage profitability

REQUIREMENTS:

• 8+ relevant experience in corporate communications and/or related fields, including agency or in-house communications roles
• Proven experience with integrated corporate communication programs including corporate brand building, media relations, issues and crisis management, executive visibility and thought leadership, digital and social, and stakeholder management is required
• Consumer PR, B2C and B2B experience a plus
• Excellent leadership/ teamwork skills and the ability to multitask
• Excellent communication skills
• Strong presentation and client engagement skills
• Must be able to work independently
• Interest and passion in training others and building knowledge across the organization
• Well organized, disciplined and detail oriented

Transparency matters to us. For this role, you can expect a salary between $115,000-125,000 annually depending on experience.

Joining Citizen Relations, you are part of the Plus Company. This network of entrepreneurial agencies is designed to collaborate, not compete. It empowers every agency – and every individual – to bring their own unique capabilities together to make magic happen. You will be empowered to take risks, dream big, develop your skills and grow in your career with the full support of the network and all it has to offer.

SO WHAT ARE YOU WAITING FOR?

Take a look at our career website. Perhaps there is an opportunity that is waiting for you!

https://www.citizenrelations.com/en/our-culture-careers/

We thank all applicants. However, only those selected for an interview will be contacted. Citizen Relations is an equal opportunity employer. It prohibits discrimination based on age, color, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. Citizen Relations is committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.