Euronext

Senior customer success manager – SaaS (Norway)

Are you passionate about building strong client relationships and driving customer success in a fast-paced SaaS environment? We are seeking a senior customer success manager to join our dynamic team at Oslo Børs in Norway. As a key member of our customer success department, you will play a pivotal role in ensuring our clients achieve maximum value from our solutions.

Key responsibilities

• Develop and maintain trusted relationships with enterprise clients, acting as their main point of contact for all post-sales activities.
• Drive customer adoption, retention and satisfaction by understanding client needs and delivering tailored solutions.
• Carry out upsell campaigsn across your assigned customer base
• Collaborate closely with sales, product and support teams to ensure seamless onboarding and ongoing client engagement.
• Analyse customer data and feedback to identify opportunities for upselling, cross-selling and product improvements.
• Lead regular business reviews and provide strategic guidance to help clients achieve their business objectives.
• Resolve escalated issues promptly and effectively, ensuring a positive customer experience.

About you

• Minimum five years’ experience in customer success, account management or a related client-facing role within a SaaS or technology company.
• Proven track record of managing enterprise accounts and driving customer outcomes.
• Excellent communication, negotiation and problem-solving skills.
• Strong analytical skills with the ability to interpret data and make actionable recommendations.
• Fluent in Norwegian and English
• Bachelor’s degree in business, technology or a related field.

What we offer

• Flexible working arrangements and a supportive team culture.
• To be part of both a startup and a company that belongs to an international group. The best of both worlds!
• To be part of an international, young and ambitious team
• Attractive office at Oslo Børs

About ComplyLog

ComplyLog is today owned by a company called Euronext. Euronext owns the stock exchanges in Amsterdam, Brussels, Dublin, Lisbon, London, Milan, Oslo and Paris. This means that we can offer a corporate environment that combines the small startup with elements of being part of an international group.

ComplyLog's products simplify and automate corporate needs in regulatory compliance, through easy-to-use and efficient digital tools. We have the leading solution for insider list management in the Nordic region and are now expanding across Europe with a broader product portfolio.

InsiderLog is a web-based platform based on an annual subscription model and has already managed to attract more than 800 customers including well-known blue-chip companies, banks and law firms since the start in 2016.

IntegrityLog is a simple online tool that enables anonymous reporting of all potential ethical violations and errors. With the implementation of the EU's whistleblowing directive 2021, IntegrityLog ensures that companies follow the rules and guarantees a secure platform for whistleblowers.

LiabilityLog is a digital liability register that saves time and ensures that you comply with Finnish municipal law.

Read more about us at: https://www.corporatesolutions.euronext.com/solutions/compliance-management

Euronext Values

Unity

• We respect and value the people we work with
• We are unified through a common purpose
• We embrace diversity and strive for inclusion

Integrity

• We value transparency, communicate honestly and share information openly
• We act with integrity in everything we do
• We don’t hide our mistakes, and we learn from them

Agility

• We act with a sense of urgency and decisiveness
• We are adaptable, responsive and embrace change
• We take smart risks

Energy

• We are positively driven to make a difference and challenge the status quo
• We focus on and encourage personal leadership
• We motivate each other with our ambition

Accountability

• We deliver maximum value to our customers and stakeholders
• We take ownership and are accountable for the outcome
• We reward and celebrate performance

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

Additional Information

This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.