Nationwide Mutual Insurance

If you’re passionate about innovation and love working in an environment where you can constantly improve and adopt new technologies to drive business results, then Nationwide’s Information Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

About This Role:

• Lead enterprise data learning and adoption by curating experiences with Nationwide L&D and vendors, routing access through Workday Learning (WD).
• Orchestrate an editorial and event plan tied to priority data initiatives and measurable upskilling outcomes.
• Co-create and manage a podcast series with the Data PAG (topics, guests, cadence, distribution).
• Run a recurring virtual community of practice and plan in-person showcases and show-and-tell events.
• Own the SharePoint-based data hub (IA/taxonomy, search, accessibility) and keep recordings, summaries, and WD links current.
• Deliver concise multi-channel communications (InSide/SharePoint, Teams, email) with clear “how to use this” actions.
• Operate an intake and prioritization pipeline with leadership to source and sequence topics and learning needs.
• Define and report KPIs (reach, attendance, watch time, WD enrollments/completions, community growth, freshness) with monthly dashboards.
• Apply lightweight OCM practices (personas, readiness, feedback loops, quick starts) to accelerate adoption.
• Coordinate vendors and basic budgets/SOWs; ensure brand, accessibility, and information‑classification compliance.

Job Description Summary

If you’re enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you!

As a Learning & Adoption Services Practitioner you'll provide technology training, survey administration, communications, and SharePoint design focused on Security and Infrastructure as well as other Nationwide Technology areas. You’ll collaborate on the design, development, and implementation of technology training to build associate skills. You will also partner on creating communications, change management plans and reporting to guide learning toward Technology's outcomes and goals.

Job Description

Key Responsibilities:

• Responsible for the design and delivery of complex technology training solutions; including security, infrastructure, and other technology awareness programs.
• Identifies, schedules and prepares technology subject matter to develop, evaluate and deliver technology learning solutions within budget. Creates forecast and estimates technology training costs.
• Drives the identification of technology training gaps and champions technology training solutions to build associate skills. May identify and source with technical, talent management, or third party resources to ensure appropriate design and development of proposed solutions.
• Responsible for the application and reinforcement of security practices to technology professionals to ensure our data and technology solutions are protected from threats and vulnerabilities.
• Manages multiple technology learning content curation processes, including the design, development, and maintenance of learning content.
• Designs, develops and maintains multiple technology learning SharePoint sites, learning platforms, computer-based training, and/or videos.
• Consults with Technology leaders/teams/projects/events to create communications, surveys, or townhall materials through thoughtfully crafted content, medium, timing, and feedback.
• Drives Technology Organizational Change Management (OCM) with a lens on how people experience change at an individual level as well as an organizational level.
• Defines, communicates and adjusts technology learning metrics and reporting to monitor change, skill development, cost in support of organizational goals.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Manager/Director, Technology or Training Leader.

Typical Skills and Experiences: ITSM knowledge (ServiceNow, ITIL), Automation (Power Platforms, Nintex, etc.…), Productivity Tools (Adobe, MS Suite, Visio, Storyline, Vyond, Camtasia, LMS Admiration, Contact Monkey, Snagit), User Experience Design, Writing & Storytelling, Ability to read, understand, analyze code (HTML, Java, JSON, DAX).

Education: Undergraduate studies in computer science, management information systems or a related field is preferred.

License/Certification/Designation: Technology certifications or designation are not required, but strongly encouraged (i.e.: Prosci, ADDIE, ITILv4).

Experience: Typically, seven years of Technology work experience. At least five years of work experience related to learning and/or communications.

Knowledge, Abilities and Skills: Strong communication skills and knowledge learning and communications. Influencing, negotiating and priority setting is needed. Insurance and/or financial services industry knowledge is a plus.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resources Business Partner.

Values: Regularly and consistently demonstrates Nationwide Values.

Job Conditions: Fast-paced, complex technical environment. Constant interaction with Nationwide Technology business partners and tools (ServiceNow, SharePoint, Teams, Power Platform, etc.).

Overtime Eligibility: Not Eligible (Exempt)

Working Conditions: Hybrid to normal work environment. Non-standard or extended work may be required based on project needs.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

NOTE TO EMPLOYMENT AGENCIES:

We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.