$21.96 - $32.94 Hourly
$45,680 - $68,520 Annually
This position is a Pay Band C5
This posting will be used for ongoing recruitment and may close at any time. Applicant lists may be screened more than once.
This posting may be used to fill multiple positions.
The Consumer and Elder Rights Division (CERD) within the New Mexico Aging & Long-Term Services Department (ALTSD) provides accessible, integrated services to older adults, adults with disabilities and caregivers to assist them in maintaining their independence, dignity, autonomy, health, safety, and economic well-being, thereby empowering them to live on their own terms in their own communities as productively as possible. We envision lifelong independence and healthy aging. Our guiding principles are to protect the safety and rights of those we serve; promote personal choice and self-determination; treat all persons with respect, embracing cultural diversity; encourage collaborative partnerships; and provide fiscally responsible services. CERD oversees the Aging and Disability Resource Center (ADRC), State Health Insurance Assistance and Information Program (SHIP), and Senior Medicare Patrol (SMP).
The purpose of this position is to supervise the Options Counselors who are responsible for identifying, coordinating, reviewing, organizing, and evaluating the daily living needs of individuals calling the Aging & Disability Resource Center (ADRC). The position will assure Options Counselors are providing short-term assistance to those who do not have the ability to resolve problems or access services on their own. The main purpose is to help consumers identify and understand their needs and to assist them in making informed decisions about appropriate long-term service and support choices in the context of their personal needs, preferences, values and individual circumstances.
Provide supervision to Options Counselors and assigned staff and participate on the ADRC management team. Develop and administer Employee Evaluations in accordance with SPO regulations with direct reports. Implement retention strategies to maintain a skilled and qualified workforce, including developing a written retention plan for all immediate reports to include a minimum of quarterly meetings. Provide a minimum of bi-monthly supervision to employees with more than six months experience. Provide a minimum of weekly supervision to employees with less than six months experience. Provide administrative supervision for unit, e.g.., review for approval employee time sheets, leave requests, schedule shift requests, etc. to ensure appropriate coverage while creating and maintaining a positive work environment. Function as officer-in-charge for ADRC as required. Respond to worker and client needs in a professional manner and timely fashion. Correct and/or add information as needed to assure that quality of the call. Return phone calls promptly to local offices and to callers in the community. Develop and maintain positive relationships with other agencies and community members and function as community liaison. Promote staff development and support staff in skill building and program development. Conduct a minimum of one unit meeting each month to maintain communication with staff. Inform staff of any prolonged absences and/or schedule changes and address any potential issues before the absence. Offer ideas and solutions to ADRC Director about how to improve the development of Options Counseling. Promote staff development, leadership and support to all workers, not just those within unit. Assist ADRC Director in developing and implementing a plan to maintain an office environment that is professional, supportive and productive to reporters/callers, community and workers. Review Options Counselors' work product to ensure quality services and accurate and appropriate decision-making, provide feedback to workers and participate in other duties as assigned to achieve agency mission. Review assessments and consumer records to assure quality of assistance. Provide feedback to workers about improving the quality of the calls and information obtained from callers. Train workers how to manage the different functions of their job responsibilities in order to make the process more efficient. Use the ZOOM tools to ensure that staff are on ready to answer the call volume. Manage work-flow when necessary, i.e.. ZOOM is down, employees are on leave, trainings, and vacancies. Works with peer supervisors to monitor the call activities through the IT platform (Zoom currently), making sure that there is appropriate staffing and coverage for constituent calls, making sure that all assigned staff members are accessible (`on ready¿) so that all calls are addressed as efficiently as possible. Supervisors should have the IT platform activity dashboard viewable during duty hours so they can remain responsive to ADRC call needs.
The general public, constituents, elderly and disabled, family and caregivers.
The ideal candidate must be professional, courteous, civil, respectful and must provide open, honest and thorough communication. Bachelor's degree in social work, Psychology, Guidance and Counseling, Education, Sociology, Criminal Justice, Criminology and/or Family Studies/Services.
High School diploma or equivalent and two (2) years of experience as a social work assistant and/or in social or community coordination, working with communities, working on health or social service related matters, social work/case management experience, and/or behavioral health care. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling two (2) years may substitute for the required experience.
Pre-employment state and federal criminal background investigation is required and is conditional pending results.
Must possess and maintain a valid Driver's License. Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification within 90 days of employment.
Office setting with extensive use of personal computer, telephone, fax, copier and other related office equipment that involves sitting, standing, bending, reaching, etc. to include lifting up to 30 pounds.
Occasion travel to regional offices.
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Agency Contact Information: Dana Padilla (505) 660-3019. Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
This position is not covered by a collective bargaining agreement.
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