Ametek

We’re seeking a proactive and customer-focused Customer Order & Engagement Specialist to manage order processing and deliver exceptional support. This role is central to ensuring smooth communication between customers and internal teams, resolving issues efficiently, and maintaining high service standards.

Key Responsibilities:

The Customer Order & Engagement Specialist will:

• Accurately process and manage customer orders
• Serve as the main contact for inquiries, complaints, and updates
• Coordinate with internal teams to ensure timely fulfilment
• Maintain records and generate reports to support improvements
• Build strong customer relationships and resolve issues proactively

Requirements:

• Associate or Bachelor’s degree in Supply Chain, Logistics, Business, or related field (preferred)
• Fluent in English and German (written and spoken)
• 2–5 years’ experience in customer service, order management, or supply chain
• Experience with CRM/ERP systems (e.g., SAP, Oracle) and order processing tools
• Knowledge of shipping, inventory, and supply chain principles
• Proficient in Microsoft Office (Excel, Word, Outlook)
• Strong communication, problem-solving, and organizational skills
• Detail-oriented with excellent data entry and reporting abilities
• Customer-focused with a commitment to service excellence

About Us:

AMETEK MOCON is an industry leader in the design, development, manufacture, and support of gas measurement and control instruments and services. Our products and services are used in a wide range of industries, including food and beverage, pharmaceutical, medical device, oil and gas, chemical, and environmental applications. AMETEK MOCON is global business headquartered in Brooklyn Park MN, with additional manufacturing facilities located Denmark, UK and Serbia and sales and service locations throughout Europe and Asia Pacific