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Job Title: Residential Facilities Manager

Division: Property and Asset Management (PAM)

Objective of Role

The Facilities Manager (FM) will be directly responsible for the provision of facilities services to occupiers in one or more managed properties across London, Bristol and Southern Regions to best practice standards defined by JLL and is expected to understand the business objectives of the investment.

Team Structure

Reporting to the Senior Facilities Managers (SFM), the FM may have line management responsibilities for Assistant Facilities Manager(s) (AFM) in the region and will work closely in a number of ‘virtual teams’ within PAM including Client Relationship Directors (CRDs), Contract Directors (CDs), Management Services, Client Financial Services (CFS) and will take directions from Client FM Leads (CLFM).

Key Responsibilities and Deliverables Facilities (property/portfolio) Management:

• Working closely and taking directions from relevant CLFM take ownership and be responsible for delivering operational facilities related client KPIs as identified in the PMA (Property Management Agreement) and/or any other client agreed initiatives.
• To assist in the delivery of ‘Instinct’ (customer experience) operational initiatives across your portfolio in close liaison with our service partners.
• To regularly liaise with occupiers and be the principal point of contact for advice and guidance in connection with the day-to-day physical operation of the building.
• Inform Surveyors of any occupier matters that may influence valuation/investment considerations including assistance in monitoring Tenant’s compliance with covenants.
• Report to Surveyors in accordance with an agreed procedure, ensuring the CLFM is kept informed on matters relating to standards of facilities management.
• To work in accordance with established procedures in connection with JLLs out of hours cover and emergencies.
• To deliver the financial management of the property through the preparation of service charge budgets, the monitoring of agreed budgets to pre-defined cash limits, quarterly variance reporting and service charge reconciliation to agreed accounting practices. Also, to administer non-recoverable budgets.
• To understand the principal terms of occupier’s leases as they affect the facilities management of the property and the Client’s obligations to provide services including clarity on the extent of the common areas.
• In conjunction with the Surveyors and CLFM, ensure that the procurement of all supplies and services at the property is undertaken in accordance with the JLLs PAM procurement program to ensure the highest standards for the best price. This will include the use of accredited Contractors only, usually on the basis of framework agreements, and JLLs purchase ordering systems.
• Monitor contractor performance against agreed standards. Review service contracts as appropriate.
• Establish and maintain high quality health and safety arrangements, in accordance with best practice guidelines from central support under the JLLs risk management programme and the CLFM.
• Have a working knowledge and understanding of the Building Safety Act.
• To ensure all risks identified in the independent Risk Assessment are properly addressed and to review risks as part of JLLs audit process and Site Compliance inspections.
• To work with other aspects of JLLs ‘Socially Responsible Management’ programme in relation to environmental & sustainability policies; to include water hygiene and asbestos monitoring etc.
• To ensure reactive maintenance and day-to-day service requirements undertaken in a timely and cost-effective manner.

Skills and Qualifications

• Commercial awareness and ability to develop identified business improvement opportunities
• Solid stakeholder management skills and an ability to understand and relay business ideas
• Previous experience working for a company within the property industry or from a similar business line, with client facing experience or from a corporate FM background
• An advocate of change and supportive in driving operational business change
• IWFM / BIFM qualification and or similar in facilities operational management
• Preferably IOSH
• Some experience with residential properties is preferable.
• Strong organisation skills and excellent communication skills, both verbal and written
• Driven to achieve results
• Knowledge of safety, quality, and cost risks.

Location:

On-site –London, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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