Velcro

It’s a great time to join Velcro Companies!

As a Quality Assurance Engineer, you will lead efforts to ensure product quality and customer satisfaction by driving root cause analysis and corrective actions across operations, engineering, and QA teams. This role focuses on investigating and resolving customer complaints, managing internal non-conformances, and implementing systemic improvements to reduce recurring issues. You will monitor quality metrics, maintain customer scorecards, and collaborate with site leadership to align QA activities with business objectives. By applying strong analytical skills and expertise in ISO standards, Six Sigma methodologies, and process improvement, you will play a key role in safeguarding compliance and elevating overall product performance.

Primary Job Responsibilities:

• Work with OPS, Engineering and other QA team members to determine RCCA
• Work with Customer Service to satisfy the customer deficiency
• Communicate with site leadership about important complaints
• Communicate metrics with site leadership
• Work to correct systemic or re-current deviations to reduce customer complaints
• Work to maintain customer complaints within site goals

Essential & Additional Job Functions:

Customer Complaint: Lead investigation, Containment, Disposition of defective product, and communication with customer.

• Drive and support Root Cause & Corrective Actions (RCCA);
• Verify effectiveness of action taken.
• Support Internal Non Conformances (NCM) process; including Material Review Board (MRB);
• Identify Quality issues during manufacturing process, calibration, inspection and testing;

Process internal CAPAs and CIs:

• Work with internal stake holders to investigate and resolve issues impacting product quality on the production floor. Define appropriate corrective actions and follow through to ensure effectiveness

Maintain customer scorecard system:

• Monitor and report trends and adverse scores
• Report performance and status of Quality metrics
• Identify, and coordinate actions to improve Quality metrics;
• Support any Quality requirement from the organization, including training activities;
• Participate and support improvement projects (Kaizen);
• Notify management of any risk on defective product that could generate complaints.
• Assure that QA activities are in alignment with business goals and objectives.
• Evaluate and monitor the quality level of products and processes to assure that they are conforming to specified requirements.

Job Qualifications

Minimum Required:

• The candidate should have a Bachelor’s degree with 4 years’ experience or an Associate’s degree and 6 years’ experience in a Quality role at a manufacturing operation.
• The candidate should have direct experience with root cause analysis, corrective action plans, process flow diagrams, and FMEA’s.
• They should possess a working knowledge of Sigma analysis tools, Measurement System Analysis, and Control Plans, be proficient in Microsoft Word, Excel, Minitab and Access, have Six Sigma experience, and a working knowledge of the ISO Standards (ISO9001, IATF 16949 and associated Core Tools).

Desired:

• Experience in a customer facing role
• Experience as internal Auditor
• Knowledge of Oracle or equivalent manufacturing resource planning systems software
• Six Sigma Black Belt
• Statistical Process Control
• Experience with other ISO or FDA Quality System Regulations
• ASQ Certified Quality Engineer.

OUR COMMITMENT TO SAFETY AND EMPLOYEE WELL-BEING

Fostering a culture where people thrive—safely, purposefully, and with opportunity. At Velcro USA Inc., we are committed to creating a workplace where employees feel valued, supported, and empowered to grow. We offer competitive pay, a comprehensive benefits package, and generous time-off to meet the diverse needs of our workforce. Our culture encourages advancement and provides opportunities for both personal and professional development.

Safety is a core value at Velcro USA Inc. and an essential part of every role. We are dedicated to maintaining a safe, healthy work environment through strict adherence to our Global Safety Rules and our goal of achieving Zero Injuries of Any Kind (ZIAK). Employees are expected to complete required safety training, use personal protective equipment (PPE), report unsafe conditions, and follow protocols for fall protection, lockout/tagout (LOTO), hot work, and confined spaces. Together, we foster a culture of prevention, accountability, and care.

Health and Welfare Benefits:

Medical and Prescription Coverage (HSA and HRA Options)

Dental Coverage

Vision Coverage

Flexible Spending Accounts

Award Winning Wellness and Incentive Program

Life Insurance

Short- and Long-Term Disability

Business Travel Accident Insurance

Voluntary Accident & Critical Illness Insurance

EAP (Employee Assistance Program)

Retirement Savings Plan

401(k) Saving Plan with generous 5.5% Company match and Immediate Vesting

Time-Off Benefits

Paid Vacation Time

Paid Sick Time

Paid Parental Leave

13 Paid Company Holidays

Other Benefits and Programs

Tuition Reimbursement Program

Financial Wellness Benefit – Smart Dollar®

Employee Recognition Programs

Employee Resource Groups

Charitable or Educational Matching Gift Program

Employee Referral Bonus Program

Velcro Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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