Twice Daily

Summary:

Tri Star Energy is currently seeking an accomplished Employee Relations Manager to join our dynamic Human Resources team at our Store Support Center in Nashville, TN. This role is pivotal in fostering a positive work environment, managing sensitive employee issues, and ensuring compliance with both company policies and applicable employment laws. The Employee Relations Manager will be instrumental in addressing team member concerns, conducting thorough investigations, and collaborating with leadership to enhance employee engagement and retention.

At Tri Star Energy, we are proud of our recognition as one of Nashville’s top workplaces for the last four years and are committed to expanding our team of high-impact professionals. If you are looking for an opportunity to lead initiatives that support a healthy workplace culture while deepening your strategic and operational skill sets, we invite you to become part of our team!

Primary Responsibilities:

Employee Relations Management

• Serve as the primary point of contact for all employee relations matters, ensuring prompt and effective resolution of issues.
• Investigate employee complaints and conflicts, proposing equitable solutions to disputes.
• Coach and guide managers on best practices for performance management and creating positive team dynamics.

Policy Implementation & Compliance

• Develop, update, and communicate HR policies to ensure compliance with all local, state, and federal employment laws.
• Ensure fair application of company policies and disciplinary actions, supporting HR compliance audits and recommending process improvements.

Team Member Engagement

• Administer grants from the Tri Star Cares team member assistance program.
• Design and implement initiatives to boost employee engagement, morale, and retention.
• Conduct and analyze stay and exit interviews, collaborating with leadership on action plans to enhance the employee experience.
• Facilitate training on conflict resolution, effective communication, and cultural competency.

Performance Management

• Collaborate with leadership on team member performance issues and oversee performance improvement plans for leaders.
• Guide managers on feedback techniques and support the progressive discipline process with appropriate documentation.

Legal & Regulatory Support

• Stay updated on changes to labor laws and industry best practices and coordinate with legal counsel as needed.
• Review and update employee handbooks to maintain compliance with applicable laws.

Background Check and Drug Testing Compliance

• Assess flagged background checks to determine compliance with hiring criteria.
• Facilitate reasonable suspicion drug testing as necessary to uphold workplace safety standards.

Required Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or a related field; advanced degree or PHR/SPHR certification preferred.
• 3-5 years of HR experience with a strong focus on employee relations or labor relations.
• In-depth knowledge of employment laws (e.g., FMLA, ADA, EEO, and FLSA).
• Proven experience in conducting investigations and managing complex employee relations issues effectively and efficiently.
• Exceptional communication, conflict resolution, and interpersonal skills.
• Strong organizational abilities with attention to detail and the capacity to maintain confidentiality.

About Us:

Tri Star Energy is a growing, local, family-owned company with nearly three thousand employees and 175+ locations across Nashville, TN. As the Mid-State’s premier convenience retailer and a leading fuel provider in the Southeast, our retail brands, including Twice Daily, Sudden Service, Little General, Southern Traders, and White Bison, are well recognized for delivering a superior food and fuel experience.

We are passionate about building lasting relationships through community service and are driven by our core values: Strive for Balance, Expect Achievement, Have Integrity, Be Committed, and Be a Servant Leader. Join our dedicated team and help us set a new standard in a thriving industry.

Tri Star Energy is an equal opportunity employer and hires without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics, or any other category protected under applicable law.

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