Amgen

Career Category

Information Systems

Job Description

Role Name: Sr Associate IS Bus Sys Analyst

Job Posting Title: Sr Associate IS Bus Sys Analyst

Workday Job Profile: Sr Associate IS Bus Sys Analyst

Department Name: Technology

Role GCF: 4

ABOUT AMGEN WORLDWIDE

Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today.

You’ve earned your degree & have built up experience. How will you use that achievement to reach your goals? Do more with the knowledge you’ve worked hard to acquire and the passion you already have. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies, reaching over 10 million patients worldwide. Become the professional you are meant to be in this meaningful role.

ABOUT AMGEN INDIA

Amgen India is located in HITEC City, a suburb of Hyderabad, occupying six floors of the RMZ Spire Tower 110. The city of Hyderabad, located in the state of Telangana, well known for its world-class talent across medicine, life sciences and data sciences and the rapidly advancing field of artificial intelligence (AI). The site can accommodate up to 3,000 people and is operational since Q4 2024. Amgen India will initially build and accelerate new technology solutions and digital capabilities at scale that will enhance efficiency across the enterprise The site will offer roles that strengthen key areas of Amgen’s business, including AI, data science, life science and other additional global capabilities over time.

ABOUT THE ROLE

Role Description:

In this role you will join Amgen’s Global Commercial Operations & Corporate Functions Technology organization as a Sr Associate IS Business Analyst. You will support US Commercial contract development and pricing processes across Salesforce and Conga CPQ/CLM by gathering requirements, writing clear user stories and acceptance criteria, supporting Agile delivery ceremonies, assisting with testing/UAT, and maintaining accurate documentation. You will collaborate with Product Managers, Business Stakeholders, Engineering, and UX to ensure solutions meet business needs and quality standards.

You will be part of a team specifically focusing on Global CRM capabilities. Amgen is using fully integrated and best-in-class technologies, having Salesforce.com as core architecture & relying on business capabilities enablers such as Conga CLM and CPQ.

Roles & Responsibilities:

• Assist in the design and implementation of test strategy and automation frameworks for Salesforce & Conga CLM/CPQ
• Own test plans and acceptance criteria for user stories; partner with engineers and product to define coverage
• Create and maintain test documentation, traceability, and environment/configuration notes
• Build lightweight test harnesses/POCs to validate automation approaches and edge cases
• Develop and run UI, API, and Apex/unit automated tests; maintain data-driven and end-to-end suites
• Reproduce, isolate, and document defects; collaborate on fixes and verify resolutions
• Translate business/technical requirements into clear test cases (positive, negative, and boundary scenarios)
• Lead the execution of unit, integration, regression, and smoke tests; track coverage and flakiness
• Assist in defect triage and prioritization, log actionable bugs with steps, data, and evidence
• Manage test data and sandbox environments (seeding, refreshes, SOQL checks) to ensure reliable runs
• Use CI/CD pipelines to run automated suites and enforce quality gates; support release readiness and post-deploy smoke tests

Basic Qualifications and Experience:

• Masters'/Bachelor's degree (or equivalent) in Business Analytics, Information Systems or a relevant field of study and 8 years of Salesforce/Conga CPQ and CLM implementation.

Functional Skills:

Must-Have Skills:

• Experience working in Agile (Scrum/SAFe) using Jira and Confluence.
• Ability to write clear user stories, acceptance criteria, and process documentation.
• Understanding of Salesforce capabilities (Sales/Service Cloud, Lightning).
• Hands-on experience or strong familiarity with Conga CPQ and/or CLM.
• Strong communication skills and ability to collaborate with technical and non-technical stakeholders.

Good-to-Have Skills:

• Hands-on experience supporting system integration and data flow across Salesforce and Conga CPQ/CLM platforms.
• Demonstrated understanding of Contract Lifecycle Management (CLM) processes, including onboarding of new workflows and stakeholders.
• Ability to contribute to functional design efforts such as process mapping, configuration documentation, and collaboration with technical teams on implementation planning.
• Willingness to support post-implementation activities, including issue troubleshooting, documenting user-facing materials, and helping ensure adoption success.

Professional Certifications:

• SAFe for Teams (preferred).
• Leading SAFe (preferred).
• Conga CPQ and/or CLM (preferred).
• Salesforce Administrator (preferred).

Soft Skills:

• Able to work under minimal supervision
• Skilled in providing oversight and mentoring team members
• Demonstrated ability in effectively delegating work
• Excellent analytical and gap/fit assessment skills
• Strong verbal and written communication skills
• Ability to work effectively with global, virtual teams
• High degree of initiative and self-motivation
• Ability to manage multiple priorities successfully
• Team-oriented, with a focus on achieving team goals
• Strong presentation and public speaking skills

EQUAL OPPORTUNITY STATEMENT

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

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