The Team Leader is responsible for overseeing and leading a group of individuals to accomplish organizational goals and objectives. The role involves coaching, mentoring, and motivating team members, ensuring optimal performance, and resolving challenges within the team.
Job Responsibilities
- Conducting regular training sessions for the newcomers.
- Working as a knowledge hub regarding the system, guidelines and as well as the production process.
- Manage the SuperQ admin permission for work modification and other cue sheet reset-related matters.
- Using the cue sheet tracking facility for cue sheet identification and overseeing the Super Q workflow.
- Responsible for all processing and guideline related doubts clearing of the team members.
- Have the multiple inbox facility to use the auditing facility of the cue sheets
- Cue sheet processing but lower capacity due to the other superuser responsibilities.
- Support the others as a system expert to do their jobs easily.
- Identify the system bugs and other system-related matters or share ideas for system modifications.
- Work with the BMI team for new guideline updates or the system issues.
- Mange the inboxes of the users by assigning cue sheet to the process. [ DC ]
Requirements
- Diploma or a partially completed HND, or an equivalent qualification.
- Strong time management skills with a proven track record of meeting deadlines.
- Exceptional analytical and problem-solving abilities.
- Proficiency in Microsoft Excel.
- Ability to work effectively in a fast-paced and sometimes stressful environment.
- Adaptability to changing needs of the company, clients, and team members.
- Excellent communication skills in English (both verbal and written
Benefits
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