Wipro

Job Title: Service Desk Analyst - Onsite, Dayton OH

Req Id: 102456

City: Dayton

State/Province: Ohio

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

Join Wipro Technologies-USA as a Service Desk Engineer, where you will be at the forefront of supporting and enhancing our clients' e-commerce web platforms. Your core responsibility involves managing and resolving service desk reviews and tickets efficiently, ensuring that all client issues are addressed promptly with effective solutions. This role demands a keen focus on defining and enforcing technical and operational requirements while delivering solutions that align with the highest industry standards. Occasionally, you will validate web experiences, ensuring they meet accessibility and usability best practices, reinforcing our commitment to creating inclusive digital environments.

As a key member of cross-functional project teams, you will collaborate closely with project managers, end-users, and technical engineers to deliver seamless service and continuous improvements. Your input will be crucial in shaping user interactions, with an emphasis on accessibility compliance and customer satisfaction.

This opportunity places you at the exciting nexus of technology, user experience, and innovation, contributing significantly to digital transformation projects on a broad scale. Your role will support the creation of more accessible digital ecosystems, removing barriers and fostering equitable access for diverse user groups

Primary Responsibilities:

• Providing first-level troubleshooting and resolution over phone and remote sessions for client technical issues.
• Collaborating with internal and external support teams as well as third-party vendors to diagnose and rectify complex issues.
• Recreating and simulating user problems to identify root causes and develop effective fixes.
• Monitoring system-wide outages and promptly escalating incidents to specialized teams to ensure timely resolution.
• Maintaining clear and timely communication with Level 2 support and management regarding ongoing issues and resolutions.
• Prioritizing customer satisfaction by delivering consistent, high-quality service in line with company standards.
• Adhering strictly to confidentiality and security protocols related to company and client information.
• Committing to company policies and demonstrating flexibility by working overtime when approved to meet service demands.

As part of Wipro, you will benefit from a supportive work environment dedicated to continuous learning, diversity, and professional growth, empowering you to contribute meaningfully while advancing your career.

Qualifications

• Minimum 2 years of hands-on experience providing first-level technical support for PC hardware and networking within Windows and UNIX/IBM mainframe environments.
• Proven ability to troubleshoot a variety of technology issues, including voice communication, WAN/LAN infrastructure, computer peripherals, and user access controls such as password resets.
• Excellent interpersonal skills complemented by strong verbal and written communication abilities to engage effectively with users and technical teams.
• Demonstrated capacity to manage multiple tasks efficiently in high-pressure settings without compromising quality.
• Strong analytical and problem-solving skills with the capability to diagnose and resolve complex technical challenges.
• Preferred certifications include Apple Genius and CompTIA A+, reflecting recognized proficiency in hardware and support services.

Mandatory Skills: TIS Service Desk .

Experience: 1-3 Years .

The expected compensation for this role ranges from $33,000 to $76,000 .

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.