GoHealth Urgent Care

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We're committed to bringing passion and customer focus to the business.

Hartford HealthCare, one of the nation's leading health care providers, and GoHealth Urgent Care, an on-demand consumer-centric care company, are operating urgent care centers across the Connecticut area.

At Hartford HealthCare-GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities. We would love for you to become a member of our team!

Market-leading benefits include:

• Medical, Dental, Vision, 401k matching
• Employee assistance and wellness programs including a strong focus on promoting mental health
• Generous Paid time off
• Bonus: Up to $600/month

In a collaborative manner, the LPN provides support to the Medical Providers, Radiologic Technologist, and patients through a variety of tasks, including but not limited to patient care management, organization and communication. Responsibilities include front desk registration, patient vital sign collection, social and medical history collection, point of care testing, medication administration, and provider assistance within office procedures.

This role completes all activities accurately, with high quality and in a timely manner while living our vision and mission to become the urgent care Partner of choice by re-defining value and access to quality care through an effortless experience, a culture of care, and seamlessly integrating with our partners and communities. This vision is achieved through our core values of Collaboration, Innovation, Diversity and Inclusion, Courage and Integrity and Accountability.

Job Requirements

Required:

• Graduate of an approved Practical Nursing program
• Licensed to practice practical nursing in the state of Connecticut
• Basic Life Support (BLS) required prior to start

Preferred:

• 1 year clinical experience
• Experience in hospital or clinical settings
• Bilingual proficiency

IV placement proficiency is needed

Essential Duties and Responsibilities

• Telephone, video, and in-person screening limited to intake and gathering of information
• Obtain and record vital signs
• Obtaining and recording patient history
• Assist patients in ambulation and transfers
• Screen and follow-up on tests as directed by a healthcare provider
• Relay of test results that do not require clinical judgement or decision makingCreate and maintain a welcoming environment for patients by providing exceptional customer service
• Verify insurance information and collect and process co-payments and deductibles.
• Schedule patient appointments for assigned center and/or coordinate provider referrals to assigned specialist.
• Secure patient information and maintain patient confidence by completing and safeguarding medical records; complete diagnostic coding and procedure coding and maintain patient information confidentiality.
• Conduct interviews to verify patient information; record medical history and confirm purpose of visit.
• Prepare patients for examination by performing preliminary physical test vital signs and reporting patient history summary.
• Assist provider with patient evaluation and in office procedures.
• Notify providers of abnormal patient findings.
• Perform in office point of care testing including various medical conditions. Perform phlebotomy, dressing wounds/injuries, and EKGs.
• Perform and document daily controls and calibration of equipment by following operating instructions; troubleshoot breakdowns, maintain supplies, perform preventive maintenance, and call for repairs as needed.
• Perform BLS emergency care procedures and manage environmental emergencies
• Medication administration per protocols approved by the local Medical Director.
• Prepare set-up for various clinical procedures, including suturing, incision and drainage, foreign body removal, etc.
• Conduct intravenous catheter insertion, IV fluid administration, splinting, venipuncture and other related clinical procedures as needed.
• Performing courtesy call backs to follow up on patients.

Knowledge, Skills, and Abilities

• Clinical Judgment: Ability to assess and respond to medical emergencies effectively
• Communication: Strong verbal and written communication skills
• Teamwork: Collaborates effectively with emergency and healthcare teams
• Technology: Familiarity with medical equipment and electronic documentation
• Compliance: Knowledge of HIPAA and EMS regulations
• Empathy: Demonstrates compassion and professionalism in patient care
• Time Management: Manages multiple tasks efficiently under pressure
• Problem-Solving: Proactively addresses challenges in emergency settings

Additional Requirements

• Demonstrated competency in Electrocardiogram (EKG) testing and Venipuncture procedures
• Knowledge of medical office management systems and procedures
• Excellent time management skills and ability to multi-task and prioritize work
• Social perceptiveness and service oriented
• Excellent written and verbal communication skills
• Strong organizational and planning skills
• Proficiency in MS Office and patient management software
• Knowledge of Electronic Medical Records
• Point of Care Testing
• Understanding of HIPAA

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Note: this job description is not inclusive of all the duties of the position. You may be asked by leaders to perform other duties. Management reserves the right to revise this position description at any time.

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!