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Job Title: Client Onboarding Experience Team (COET) | Implementation Manager

Job Summary:

The Client Onboarding Experience Team (COET) is currently seeking a highly skilled and detail-oriented Implementation Manager to join our dynamic Global Implementation Team. The Implementation Manager will be responsible for leading projects and programs across multiple business units, locations, and geographies. Based on defined business needs, this role will create and deliver strategies and plans to evaluate and implement innovative programs using data-driven insights to improve productivity, efficiency, and user satisfaction. Additionally, this role will oversee global projects focused on digitization/automation and/or centralization for Work Dynamics. The Implementation Manager will contribute a strategic perspective, possess the ability to see the big picture, and demonstrate expertise in initiating change to drive global standard processes.

In this critical role, the Implementation Manager is tasked with executing new business transitions, account expansions, and account demobilizations. Working collaboratively with clients, Sales, Commercial, and other JLL Workstreams, the Implementation Manager provides comprehensive Transition project management services encompassing all aspects of delivery. This ensures a seamless onboarding experience to JLL while effectively managing budget, scope, schedule, communications, and change. The Implementation Manager is expected to handle multiple projects simultaneously and act as a strong change leader for significant Client Transitions. Furthermore, this role emphasizes the importance of teamwork and collaboration in meeting the key performance indicators specified in the contract.

Key Responsibilities

Transition Management

• Manage end-to-end client transition projects using standard tools and methodologies
• Coordinate workstream leads (HR, Finance, Technology, Commercial) and ensure timely deliverable completion
• Define project scope, monitor budgets, and maintain alignment with contractual obligations
• Lead transition meetings, facilitate progress reviews, and drive issue resolution
• Maintain proactive stakeholder communication and develop risk mitigation strategies
• Ensure smooth handover from transition team to account management

Post-Implementation Support

• Stabilization (1-3 months): Partner with Success leaders to establish operational fundamentals
• Optimization (2-3 months): Provide extended support for key services and performance enhancement
• PMO Collaboration: Develop industry-leading transition processes and best practices

Performance Expectations

• Project Leadership: Deliver complex transformational projects within scope, schedule, and budget
• Stakeholder Management: Build effective relationships and drive alignment across all organizational levels
• Strategic Planning: Develop comprehensive project plans aligned with organizational objectives
• Change Management: Execute adoption strategies and drive successful organizational transformation
• Risk Management: Proactively identify risks and implement effective mitigation strategies
• Continuous Improvement: Drive enhancements in project management processes and methodologies

Required Qualifications

Experience & Education

• Education: Bachelor's degree in Business, Finance, IT, or related field
• Certifications: PMP, PRINCE2, Six Sigma, or Change Management certifications preferred
• Experience: 10-15 years managing complex transformational projects in multinational environments
• Industry Background: IFM Operations experience highly desirable
• Fluent in French and English
• Knowledge of French regulation is a plus

Essential Skills

• Leadership: Exceptional communication, active listening, and cross-functional team management
• Project Management: Proven expertise in methodologies, governance frameworks, and delivery excellence
• Strategic Thinking: Analytical problem-solving with bias toward transformation and execution
• Adaptability: Resilience in fast-paced, ambiguous environments with multiple competing priorities
• Global Perspective: Experience managing diverse teams across time zones and cultural contexts
• Character: High perseverance, resourcefulness, ethical standards, and collaborative mindset

Key Success Factors

• Inspirational leadership style balancing control with influence
• Decisive risk-taking with sense of urgency
• Strong cultural alignment with JLL values
• Ability to drive sustainable change through root cause analysis
• Forward-looking approach with holistic perspective

Location:

Remote –Paris, FRA

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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