City of San Antonio, TX

Job Summary

Under direction, coordinates and supports business analysis and change management activities between various divisions, departments, public agencies, and private sector representatives. Develops change management artifacts, documentation, and stakeholder communication. May exercise supervision over assigned staff.

Work Location

Alamo Regional Security Operations Center (ARSOC) - 638 Davy Crockett, San Antonio, TX 78226

Work Hours

7:45 a.m. - 4:30 p.m., Monday - Friday

Essential Job Functions

• Plans, schedules, and coordinates business analysis projects.
• Reviews and analyzes data and prepares reports and presentation of performance metrics.
• Monitors existing programs for efficiencies and assists with implementation of new programs based on performance metrics analysis.
• Assists in identifying and implementing program needs and requirements.
• Prepares written reports, summaries, and presentations on programs and projects.
• Works to ensure coordination between divisions within the department.
• Tracks project progress and ensures timely delivery of tasks and timelines.
• Coordinates meetings and workshops to facilitate effective communication and collaboration between divisions, departments and other stakeholders.
• Prepares and maintains project documentation, including business requirements, process flows, and meeting minutes.
• Ensures effective communication regarding status and timelines associated with current and planned projects with departments and/or stakeholders.
• Assists, prepares, monitors, and evaluates the annual departmental and/or divisional budget.
• Facilitates communication between business analysts and other team members.
• May interview, select, supervise, develop, evaluate, counsel, and if necessary, discipline personnel according to established COSA policies, procedures, and guidelines.
• Identifies opportunities for improving business processes and methodologies.
• Performs related duties and fulfills responsibilities as required.

Job Requirements

• Bachelor's Degree from an accredited college or university
• Three (3) years experience of business or project analysis, implementation, or coordination, to include one (1) year of supervisory or lead experience.

Preferred Qualifications

• Experience with formal Change Management methodologies including Prosci.
• Change Practitioner certification.
• Experience with communications and marketing.
• Experience in training plan development.
• Ability to collaborate and work effectively with senior management, as well as cross-disciplinary stakeholders.
• Excellent teamwork and interpersonal skills.
• Strong interpersonal skills to liaise with other departments and external vendors to implement marketing initiatives.

Applicant Information

• Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university.
• Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.
• Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application.
• If selected for this position, official transcripts, diplomas, certifications, and licenses must be submitted at the time of processing. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.

Knowledge, Skills, and Abilities

• Knowledge of management study principles, project management methods, and data analysis.
• Knowledge of computer software and hardware applications.
• Knowledge of budget and accounting principles.
• Knowledge of general statistical and quantitative methods.
• Ability to analyze and recommend solutions to management and organizational problems.
• Ability to assist in the preparation of budgets and accounting systems.
• Ability to operate a computer keyboard and other basic computer equipment.
• Ability to develop and implement innovations towards improving the department's operations and delivery of services.
• Ability to communicate clearly and effectively.
• Ability to supervise, evaluate, and monitor performance in accordance with City policies and procedures.
• Ability to develop, implement, and evaluate new programs.
• Ability to perform all the physical requirements of the position with or without accommodations.
• Ability to work primarily in an office environment.

Benefits Information

The City of San Antonio (CoSA) strives to provide a competitive compensation and benefit package to attract and retain a highly skilled workforce. To accomplish this, CoSA offers subsidized health care benefits for active and retired employees, paid disability benefits, paid life insurance, as well as automatic participation in a pension program which is currently matched two to one.

For more detailed information, please click on the following link to view Benefits offered by the City of San Antonio:

http://www.sanantonio.gov/hr/employee_information/benefits/index.asp

Note:

• Part-Time, Temporary, and non-City positions are not eligible for CoSA Benefits.
• Holiday and Leave benefits for Pre-K 4 SA positions may be different than what is listed at the above link.

Additional Information

The City Of San Antonio is an Equal Opportunity/Reasonable Accommodation Employer. This means that the City does not discriminate on the basis of race, religion, sex (gender), age, disability, national origin, genetic information, or sexual orientation. All individuals are encouraged to apply and compete for jobs with the City of San Antonio.

If you require assistance at any stage of the application process due to a disability, please contact the Human Resources Department so that accommodations may be made to meet your needs. Our telephone number is 210-207-8705 and our fax number is 210-207-2285.