Foundever

Key Details

Salary: £35,000 per annum, paid monthly

Opening Hours: Shifts between Monday to Sunday, 05:00 to 16:00 (UK time)

Contract Type: Permanent, full-time (37.5 hours per week)

Location: KT2 6LZ, Kingston upon Thames

Please note that we are unfortunately not able to offer sponsorship for this role.

Foundever® and Intuit are looking for Digital Engagement Specialists to join our growing social team!

What will I be doing?

In this role, you will proactively engage with QuickBooks customers, resolving any challenges they encounter with the platform, and elevating the brand’s presence and reputation across all social media platforms.

You will work in conjunction with Customer Care, Public Relations, Marketing, and Product teams to build engagement, resolve customer pain, and make the QuickBooks brand shine across all of Intuit’s social media presences.

Primary Responsibilities:

• Engage Customers: Build relationships with QuickBooks users on social media, resolving questions and challenges.
• Collaborate Strategically: Work with Care, PR, Marketing, and Product teams to manage brand reputation and execute engagement strategies.
• Protect & Promote the Brand: Represent the QuickBooks brand ethically and consistently across all digital platforms.
• Proactive Problem Solving: Research and address customer issues independently.
• Create Impactful Content: Develop and share posts that foster engagement and community action.
• Analyse & Improve: Track performance, capture insights, and optimize engagement strategies.
• Document & Comply: Maintain accurate case records and adhere to company policies and ethics.
• Demonstrate Empathy & Emotional Intelligence: Build trust and meaningful connections with diverse audiences.

What skills and experience will I need to succeed?

You could be a great fit for this role if you have:

• Social Media Expertise: Strong understanding of social platforms, their cultures, and how to engage users effectively.
• Customer-Obsessed: Empathetic and passionate about helping small businesses succeed.
• Brand Awareness: Ability to represent and advocate for the QuickBooks brand consistently.
• Content Creation Skills: Comfortable creating engaging content that encourages community interaction.
• Collaboration & Adaptability: Able to work cross-functionally with teams like Care, Marketing, PR, and Product.
• Communication Skills: Excellent written and verbal communication, with the ability to tailor messaging to diverse audiences.
• Analytical Mindset: Uses insights and data to improve engagement and performance.
• Cultural & Emotional Intelligence: Sensitive to global and cultural differences, building trustful and respectful relationships online.

Who are Foundever® and Intuit?

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Intuit is a global financial technology platform helping over 100 million customers worldwide prosper. They are the team behind trusted brands like TurboTax, Credit Karma, Mailchimp, and QuickBooks – the leading accounting and business management platform for small businesses. QuickBooks empowers entrepreneurs to manage their finances, streamline operations, and grow their businesses with confidence.

Why join Foundever®?

At Foundever®, you’ll find our contact centre jobs surprising. We believe in memorable experiences for all of our associates, whether you’re just starting out or bring years of expertise and are looking for a fresh challenge – we’re committed to ensuring you thrive every step of the way to create your best moments.

If you would like to have the opportunity to work with our varied and well-known brands, be part of a brilliant and supportive culture that makes a positive impact in the communities where we operate, and enjoy a balanced work-life pattern with a competitive salary, then we want to hear from YOU!

Plus, for those aspiring to build a career in customer experience, you'll be intrigued to discover that Foundever® is a place where 84% of people grow.

Apply Now! We look forward to reviewing your application.

Foundever® is an equal opportunity and Disability Confident employer. We value our diversity and we’re committed to making our business a truly inclusive place to work. We recognise and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.

If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. You can reach us at Recruitment.Kingston@foundever.com. Please note this email address may not be used to submit applications, and applications will only be considered if they are submitted via the 'Apply now' button on this advert. Any applications sent to this email address will not be considered.

The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of Foundever®, and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.

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foundever.com | Create connection. Value conversation.