Hyatt

Summary

bout Hyatt Regency

Hyatt Regency hotels and resorts are designed around the power of meaningful connections. The Hyatt Regency brand offers a one-stop experience that puts everything guests need, right at their fingertips, and provides space to work, engage and relax.

Located on Queen Street Mall, five-star Hyatt Regency Brisbane is a premium retreat in the heart of Brisbane’s Central Business District and premium shopping mall. The hotel features 292 well-appointed guestrooms with modern décor, two food and beverage experiences; Lennons Restaurant and Bar and Hibiscus Bar & Terrace, along with 100sqm of flexible meeting space at Executive Studios on lobby level and newly designed event venue within Hibiscus Room is an impressive 300sqm of unique space with natural light from the break out terrace. Other facilities include 24-hour fitness centre and the iconic outdoor 20-metre infinity pool ideal for unwinding after a day’s work, shopping or exploring Brisbane.

About the Role

Reporting to the Engineering Manager, you will be responsible for providing a high level of professional expertise in maintaining our hotel to our Hyatt Brand Standards.

In this role as Engineering Supervisor, you will work alongside operational teams with the empowerment to lead a team of maintenance professionals. You will be responsible for assisting management with protecting the integrity of the hotel building, our plant rooms and equipment through general, routine and preventative maintenance of hotel assets. This role leads the Maintenance team to ensure effective maintenance service to all departments whilst upholding safety stands and supporting guest satisfaction through managing requests effectively and efficiently.

We require someone with great communication skills with experience in supervising a team and providing exceptional customer service.

Main Responsibilities

• Supervise the daily engineering/maintenance operations of the hotel to ensure safety and comfort of hotel guests and team members.
• Ensure WHS standards are met and maintained.
• Follow brand standards along with federal, state, and local regulatory requirements.
• Assign, track and follow up on status of work assigned to the team
• Help to increase guest and employee satisfaction through effective communication and training.
• Attend to operational requests from Housekeeping and other operational departments to ensure the hotel meets its working order targets.
• Assist with the management of the Preventative Maintenance Program

Requirements

• Relevant experience in a hotel environment.
• Trade background is highly regarded but not a requirement for the role.
• Ability to think outside the box & be solutions focused.
• Flexibility around working days and hours as required by the business.
• Ability to be on call after hours and attend the hotel outside of hours if needed.
• High level of both written and verbal communication.
• Ability to work within timelines and deadlines as communicated by the operations team.
• Proven track record in leading teams

Why work with Hyatt?

With enriching work comes amazing rewards! Some of our Colleague benefits include:

• Complimentary accommodation at Hyatt properties worldwide.
• Discounted accommodation for associates as well as friends and family.
• Wellbeing Leave
• Complimentary Employee Assistance Program (EAP) available for colleagues & immediate family
• Work with an international group who is consistently ranked as one of the world’s best places to work with endless career opportunities.

A career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Workplaces.

Our values of Empathy, Experimentation, Inclusion, Wellbeing, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek into how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt.