Responsible for ensuring the hotel's housekeeping department runs smoothly and meets cleanliness standards. Their duties include:
- Managing the housekeeping team
- Assisting the Executive Housekeeper in managing the housekeeping department, including the laundry and public areas
- Maintaining cleanliness
- Ensuring that all guest rooms and public areas are clean and meet the hotel's standards
- Monitoring staff
- Assisting and monitoring housekeeping employees in their daily tasks, and informing housekeeping managers of any discrepancies
- Ensuring guest satisfaction
- Ensuring that guest satisfaction and product quality standards are met
- Maintaining a positive work environment
- Maintaining a positive, cooperative work environment between staff and management
- Training staff
- Ensuring training objectives and development plans are completed, and that all staff are trained to meet and exceed service standards
Experience in Hotel Housekeeping, experience with leading a team and organizing date to day operations. Spanish/English bilingual speaking and writing abilities preferred.
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