New York Life Insurance Co

Location Designation: Hybrid - 3 days per week

Role Overview:

This role offers a unique opportunity to shape the direction of Retail Annuities by leading market research and insights efforts. The candidate will be responsible for building the fact base that informs product, distribution, and experience strategies, serving as the primary source of insights for senior leadership.

In addition to defining and prioritizing the research and insights agenda, the candidate will play a supporting role across other strategy functions including cross-functional initiatives, planning, governance, reporting, and executive-level communications. This includes helping connect research insights to strategic priorities, contributing to business analysis, and ensuring leadership materials clearly reflect market and business dynamics.

The ideal candidate will be highly skilled at gathering and synthesizing insights from advisors, stakeholders, and third-party research, and translating those into clear, actionable strategies. This role is well-suited for a professional eager to make market research and competitive intelligence their core responsibility while supporting initiatives, and leadership communications (as needed) in a growing, high-impact business.

What You'll Do:

Market Research and Insights (Primary Role)

• Lead the development and execution of Retail Annuities market research and insights agenda
• Design, manage, and execute primary and secondary research, including advisor interviews, stakeholder conversations, surveys, and studies
• Partner with external research firms and internal subject-matter experts to deliver high-quality qualitative and quantitative insights
• Serve as the voice of the customer, ensuring findings directly shape product, distribution, and experience strategies
• Deliver clear, data-driven recommendations that influence decisions and long-term strategy
• Monitor competitor activity, product innovations, regulatory shifts, and market trends to identify risks and opportunities
• Establish a central repository of research and insights that accelerates cross-team decision-making, and act as the primary point of contact within Retail Annuities for market insights

Additional Responsibilities (Supporting Role)

• Support execution of cross-functional initiatives by coordinating stakeholders and tracking milestones
• Develop executive-level presentations and briefing materials that reflect research-driven strategic narratives
• Contribute to governance reporting by synthesizing progress, risks, and opportunities for senior leaders

What You'll Bring:

• Education - Bachelor’s degree required
• Experience
• 4+ years of relevant experience leading or supporting qualitative and quantitative research (designing surveys, conducting interviews/focus groups, analyzing data, working with external research partners)
• Proven ability to translate complex research findings into actionable insights that inform strategy
• Analytical & Strategic Thinking - Strong ability to connect research findings and market intelligence to business objectives and broader industry dynamics
• Communication - Excellent written and verbal communication skills, with experience creating executive-level presentations that synthesize and clearly convey complex insights
• Program/Project Support - Familiarity with supporting cross-functional initiatives and governance processes
• Detail Orientation & Agility - Strong attention to detail with ability to prioritize and execute in a fast-paced, dynamic environment
• Tools - Proficiency in PowerPoint and Excel required

Pay Transparency

Salary Range: $144,000-$205,500

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Company Overview

At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.

Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Commitment to Inclusion

At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 92761