Maxis

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

What are you accountable for?

Strategic Leadership & Direction

• Define and lead the Managed Services strategy and roadmap aligned to enterprise business goals.
• Lead multidisciplinary teams across L1, Network L2, Cloud L2, and Security Operations for seamless 24×7 delivery.
• Drive transformation towards automation, data-led decision-making, and proactive operations.
• Develop team capabilities and succession pipelines to ensure future readiness.

Service Operations & Delivery Excellence

• Oversee end-to-end managed service operations with accountability for SLA/OLA adherence and service stability.
• Govern incident, problem, and change management processes under ITIL standards.
• Maintain operational readiness, platform reliability, and effective escalation control.
• Lead cross-functional coordination to ensure swift service recovery and transparency.

Proactive Monitoring & Reliability

• Lead L1 MSOC in proactive monitoring, alarm correlation, and early detection of issues
• Integrate and optimize platforms like PRTG, Zabbix, ISA, and ServiceNow for automation and analytics.
• Continuously improve MTTR, alarm quality, and proactive fault prevention.

Domain Leadership – Network, Cloud & Security

• Oversee domain specific performance and service health across Network (CPE), Cloud, and Security Operations.
• Ensure standardization, unified governance, and cross domain collaboration under one MSOC framework.
• Align with Product and Engineering to maintain service readiness and operational scalability.

Continuous Improvement & Transformation

• Drive automation, AI-driven operations, and process optimization for operational efficiency.
• Lead Service Improvement Plans (SIPs) and RCA follow-through to eliminate recurring issues.
• Enhance data visibility and reporting for leadership and customer assurance.

What you need for the role?

• Bachelor’s Degree in Telecommunications, IT, or related field
• 8 to 10 years’ experience in service operations, managed services, or network/cloud/security management.
• Minimum 5 years in senior leadership managing multi-domain or 24×7 operations.
• Strong understanding of ITIL, automation, and operational governance.
• Certifications in ITIL, AWS/Azure, or Security (CISSP/CISM) preferred.

Key Competencies

• Strategic leadership with operational and technical depth.
• Customer-focused mindset with strong collaboration and communication skills.
• Analytical, data-driven, and decisive under pressure.
• Ability to lead transformation and drive accountability.

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.