Premier Medical Resources

Position: Talent Operations Coordinator

Location:

Northwest Houston, TX

Job Id: 8 # of Openings: 1

Premier Medical Resources is hiring for a Talent Operations Coordinator in Houston, TX 77040!

SUMMARY: The Talent Operations Coordinator is responsible for ensuring the seamless management of contingent workforce and remote team operations by serving as the primary liaison between internal teams and external vendors. This role drives process enhancements, maintains accurate documentation, leverages data to inform decisions, and ensures that staffing operations and vendor partnerships function with precision, consistency, and measurable impact.

ESSENTIAL FUNCTIONS:

Staffing

• Partner with the Talent Acquisition team, hiring managers, and vendors to source, screen, and place contingent staff.
• Oversee the full staffing lifecycle, including interviews, onboarding, offboarding, and time tracking.
• Manage vendor contracts, SLAs, and performance, understanding how contract terms impact operations and service delivery.
• Process and track staffing agency invoices and time approvals, collaborating with Accounting to ensure timely, accurate payments.
• Maintain accurate, up-to-date records of contracts, deliverables, and vendor performance.
• Identify operational bottlenecks and implement workflow improvements to streamline staffing processes.
• Collaborate cross-functionally to address staffing challenges, resolve escalations, and improve overall workforce efficiency.

Remote Team Support (RTS)

• Serve as the primary point of contact for RTS staffing, operational needs, and vendor coordination.
• Support initial system access and onboarding tasks to ensure remote staff are fully prepared on day one.
• Ensure all remote staff complete required Business Associate Agreements (BAAs) and other compliance documentation before starting.
• Develop and maintain SOPs, templates, and onboarding resources to standardize processes and improve efficiency.
• Track and analyze workforce metrics, such as utilization, cost, and time approval trends, to identify opportunities for improvement and guide decision-making.
• Monitor RTS utilization and costs, recommending process improvements, automation, or workflow adjustments to optimize operations.
• Collaborate with HR, IT, and Finance to maintain compliance, align processes, and ensure operational efficiency across departments.
• Resolve escalated issues, address service concerns, and provide clear communication on updates, procedural changes, and best practices. Talent Operations Coordinator

KNOWLEDGE, SKILLS, AND ABILITIES:

• Experience managing contingent workforce programs or supporting remote teams.
• Strong organizational, analytical, and multitasking skills, with the ability to manage competing priorities effectively.
• Proficiency in Microsoft Office, especially Excel, and experience creating workflow documentation.
• Excellent communication and collaboration skills, able to build strong relationships across teams and vendors.
• Proactive approach to process improvement, operational efficiency, and data-driven decision-making.
• Demonstrates critical thinking and problem-solving skills in analyzing complex issues, identifying root causes, and developing effective, practical solutions.
• Strong attention to detail, high level of accuracy and thoroughness in all work deliverables, ensuring consistency, compliance, and quality in every aspect of execution.

EDUCATION AND EXPERIENCE:

• Bachelor’s Degree from an accredited institution
• One (1) year of experience managing remote teams/virtual agents, or
• One (1) year of experience recruiting (sourcing, scheduling, onboarding candidates)

BENEFITS OFFERED:

• 3 Medical Plans
• 2 Dental Plans
• 1 Vision Plan
• Employee Assistance Program
• Short and Long-Term Disability Insurance
• Basic and Voluntary Life with AD&D Plan
• 401(k) with a 2-year vesting
• PTO + Holidays

Premier Medical Resources is a healthcare management company headquartered in Northwest Houston, Texas. At Premier Medical Resources, our goal is to leverage and combine the expertise and skillset of our employees to drive quality in all we do. Our goal is to create career pathways for our employees just starting their professional career, and to those who seek to bring their expertise and leadership as we strive to combine best practices and industry excellence. Come join our team at Premier Medical Resources where passion and career meet.

Premier Medical Resources, LLC reserves the rights to change or modify the employee job description whether orally or in writing, at any time during the employment relationship. Additionally, Premier Medical Resources, LLC, through its supervisors, may require an employee to perform duties outside their normal description within the sole discretion of the supervisor. Employee must comply with all applicable Premier Medical Resources, LLC policies and procedures.

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