Job Description
Summary Statement:
The Group Reservations Representative effectively communicates housing needs between group contacts and the hotel. Their primary duty is to execute contractual obligations with a sense of urgency while establishing lasting working relationships with clients, thus ensuring satisfaction and future partnerships.
Primary Job Duties: – Includes, but is not limited to:
- Execute contractual obligations such as inputting accurate inventory, rates, reviewing concessions, while monitoring groups' pace and pick up.
- Proactively balancing room types, uploading room lists, processing changes and cancellations.
- Work closely with internal departments to execute requests from clients such as Sales, Revenue, Catering Conferences, Accounts Receivable, Housekeeping, and all Front Office areas.
- Assist with all Passkey functions internally and with external clients.
- Responsible for addressing any internal and external challenges to mitigate client/attendee impact via all channels.
- Update and track changes to group blocks as directed by Sales, Revenue, Convention Services Manager and Group Reservations Management.
- Execute all reporting needs for the group such as rooming lists, no shows, and pick up reports.
- Ensure all Resorts World core values and property and department standards are implemented and applied.
- Obtain and maintain position-specific licensing.
- Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
- Other duties as assigned.
Qualifications: – Includes, but is not limited to:
- Ability to work varied shifts, including nights, weekends, and holidays.
- Maintain a polished and well-groomed appearance and demeanor.
- Ability to effectively communicate in English.
- Excellent customer service skills while demonstrating ability to multi-task in a fast-paced environment.
- Working knowledge of Microsoft Office applications.
Preferred:
- Working knowledge of Opera and Passkey.
- Previous experience in a large, luxury resort setting.
Minimum Education and Experience:
- At least 21 years of age.
- High School Diploma or equivalent.
- Minimum of one year experience in Group Reservations, Front Desk, and/or VIP Services in Hospitality.
Certificates, Licenses, Regulations:
- Proof of eligibility to work in the United States.
Physical Demands:
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Work is typically performed in an office environment.
- Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
- Prolonged sitting/standing.
- Bending and reaching.
- Transporting, pushing, pulling, lifting and maneuvering items weighing up to 10 lbs.
- Eye/hand coordination.
- Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.
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