Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
The Process SME is responsible for evaluating, analyzing, and optimizing IT Asset Management (ITAM) processes across the hardware and software asset lifecycle. This role ensures the organization's asset management processes are aligned with industry best practices, governance requirements, and business objectives. As a Process SME, the individual will assess current-state capabilities, identify gaps, and define target-state process models that enhance control, compliance, and cost-efficiency.
Key Responsibilities:
ITAM Process Assessment & Maturity Evaluation:
Process Design & Optimization:
Governance & Policy Alignment:
Stakeholder Engagement & Enablement:
Tool Alignment & Process Integration:
Your Future at Kyndryl
At Kyndryl, you’ll be at the forefront of transforming IT Asset Management into a strategic enabler of business value. As a Process SME, you’ll lead initiatives that shape scalable, compliant, and efficient asset lifecycle processes across global environments. You’ll collaborate with cross-functional teams, influence governance frameworks, and drive innovation through process maturity and optimization. We foster a culture of continuous learning, inclusivity, and professional growth—empowering you to expand your expertise, contribute to impactful change, and thrive in a dynamic, purpose-driven organization.
Who You Are
You’re a seasoned process expert with deep experience in IT Asset Management, and you have the credentials to back it up. But just as important, you bring a growth mindset—driven to refine your skills and elevate process maturity across the organization. You’re business-aware and customer-focused, ensuring that every process improvement supports operational excellence and compliance. And you’re open and collaborative—naturally inclusive in how you engage stakeholders across IT, procurement, finance, and governance to deliver scalable, future-ready solutions.
Requirements & Skills
Preferred Technical and Professional Experience
Being You
Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.
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