COLWEN HOTELS

Job Details

Description

The Row Hotel at Assembly Row, part of the award-winning Colwen Hotels portfolio, is seeking a passionate and experienced Food & Beverage Manager to lead our food and beverage operations. Located just minutes from downtown Boston, The Row is a modern luxury hotel at the center of a thriving lifestyle destination. From elevated dining to dynamic events, this role is your opportunity to shape exceptional guest experiences in a vibrant and fast-paced environment.

About Colwen Hotels:

Colwen Hotels is a dynamic and growing hospitality group with a portfolio of 40 hotels across 10 states. We’re known for our award-winning properties, strong brand partnerships, and commitment to innovative guest experiences. We empower our teams to lead with creativity, integrity, and a forward-thinking spirit.

Position Overview:

As Food & Beverage Manager, you’ll oversee all food and beverage operations at the property, including Reflections, our signature restaurant; in-room dining; and banquet/event services. You’ll lead a team focused on service excellence, operational efficiency, and delivering memorable culinary experiences that reflect the energy and style of Assembly Row.

About Reflections:

Reflections offers a farm-to-table inspired menu with locally sourced breakfast favorites and a curated evening menu featuring creative cocktails, refined entrées, and decadent desserts. Whether starting the day or winding down, Reflections brings guests a fresh take on New England dining in a stylish, welcoming space.

Operating Hours:

• Mon–Thu: 6:30 AM–10:30 AM | 5:00 PM–11:00 PM
• Fri: 6:30 AM–10:30 AM | 5:00 PM–11:30 PM
• Sat: 7:00 AM–12:00 PM | 5:00 PM–11:30 PM
• Sun: 7:00 AM–12:00 PM | 5:00 PM–11:00 PM

Key Responsibilities:

• Lead all day-to-day food and beverage operations, including Reflections restaurant, room service, and banquet/event spaces.
• Provide on-the-floor leadership and coaching to team members, ensuring Colwen Hotels and brand service standards are consistently met.
• Partner with the Banquet Manager and culinary team to execute flawless meetings, events, and group dining experiences.
• Participate in weekly BEO/resume meetings and collaborate with Sales and Events teams on planning and execution.
• Recruit, train, and retain a talented and engaged front-of-house team.
• Create staff schedules and manage labor in accordance with forecasted demand and budget goals.
• Maintain proper inventory, purchasing, and cost controls across all F&B outlets.
• Collaborate with the Executive Chef and beverage team to develop seasonal menus and beverage programs.
• Drive guest satisfaction through personalized service, consistency, and attention to detail.
• Ensure compliance with all applicable food safety, sanitation, and alcohol regulations.
• Monitor operational metrics including guest feedback, sales, and cost of goods sold.
• Conduct daily pre-shift meetings and regular departmental meetings to promote team communication.
• Lead initiatives for associate engagement, recognition, and professional development.
• Stay current on trends in food, beverage, and hospitality to keep offerings innovative and competitive.
• Perform other duties and leadership functions as assigned by the General Manager.

Qualifications:

• Minimum 2 years of experience as a Food & Beverage Manager or Assistant Manager (hotel experience preferred)
• Strong leadership presence with the ability to inspire, train, and manage teams
• Experience in both restaurant and banquet/event service environments
• Strong communication, interpersonal, and organizational skills
• TIPS and ServSafe certification (or willingness to obtain within 30 days of hire)
• Financial acumen and experience with F&B cost control and P&L analysis
• Proficiency in POS systems and Microsoft Office Suite
• Availability to work a flexible schedule including nights, weekends, and holidays

Benefits & Perks:

• Medical Insurance with Company-Funded HRA
• Dental & Vision Insurance
• Flexible Spending Accounts
• Supplemental Insurance Options
• Paid Time Off & Holidays
• Employee Assistance Program
• 401K – Traditional & Roth with Company Match
• Hotel Travel Discounts for You & Your Family
• Exclusive Retail & Entertainment Discounts
• Ongoing Training & Professional Development
• Career Advancement within the Colwen Portfolio

Colwen Hotels is an equal opportunity employer. EOE M/F/D/V

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.