Kuehne + Nagel

It's more than a job

Your job is to optimise logistics to keep our global supply chains running smoothly. But the impact of your work goes beyond that. In fact, your expertise makes both special and ordinary moments possible for people around the world. For example, your work could ensure that a global product launch happens on time—such as ethically sourced beauty and bath products stocked at local stores for your loved one's valued self-care routine. It's import and export work, but it's also so much more than we imagine.

Role

The Customs Systems Trainer will be responsible for creating and implementing a systems training plan for the Customs BU. The individual will be responsible for enhancing the skills and knowledge of employees on both Cargowise and JSM/JIRA.

How you create impact

• Design training material
• Conduct trainings for new hires
• Coordinate trainings with the team leaders and stakeholders to ensure the most effective method for training based on the topic and audience
• Maintain a training matrix
• Identify training needs by evaluating strengths and weaknesses in each team
• Observe and evaluate results of training programs
• Provide train-the-trainer sessions for selected individuals
• Manage implementation of new processes or major changes to existing processes or expansions of existing processes, especially where increase of personnel is required
• Amending and revising trainings as necessary, in order to adapt to changes occurring in the work environment or due to the system updates
• Having an understanding of e-learning techniques, and where relevant, being involved in the creation and/or delivery of e-learning courses
• Have agility to comprehend new concepts, content, and processes and convert knowledge into effective training programs and materials
• Determine overall effectiveness of trainings and make improvements
• Acclimate new hires to the business and conduct orientation sessions
• Choose appropriate training methods per case (simulations, mentoring, on the job training, professional development classes, etc)

What we would like you to bring

• At least 3 years' experience in a similar position in the past
• Preferable to have operational knowledge of either airfreight, sea freight or road freight
• Experience designing and delivery training programs
• Expert knowledge of Cargowise
• Knowledge of JSM/JIRA
• Bachelor of Science in Customs Administration
• Fluency in English -both Verbal & Written
• Proficient in Microsoft Office (Excel, Word and Outlook)

What's in it for you

We offer opportunities where you can grow your expertise, shape processes and deliver innovative solutions. We are continuously growing our local and global network and our product portfolio creating career opportunities in different fields of work worldwide. We deliver high quality solutions to our customers and are proud to be a leader in the logistics industry.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.